Head of Repossession & Operations (NPL Recovery)

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading consumer financing provider is seeking a Manager for the Repossession & Operation team in Kuala Lumpur. The role involves leading repossession efforts and operational improvements, managing team performance, and ensuring compliance with regulatory guidelines. The ideal candidate has over 8 years of experience in credit operations or NPL recovery. Join us to contribute to the collection results and refine customer service standards while shaping a fulfilling career path.

Qualifications

• 8+ years of experience in collections, credit operations, or NPL recovery.
• Strong knowledge of repossession procedures and NPL management.
• Familiarity with Malaysian legal frameworks and BNM guidelines.

Responsibilities

• Lead repossession and operational improvement initiatives.
• Manage daily operations, performance, and reporting.
• Enhance customer service standards and resolve complaints.

Skills

Knowledge of collections processes

Proven track record in managing teams

Analytical mindset

Change management experience

Education

Diploma or Bachelor's Degree in Business Administration, Finance, Banking

Job description

A leading consumer financing provider is seeking a Manager for the Repossession & Operation team in Kuala Lumpur. The role involves leading repossession efforts and operational improvements, managing team performance, and ensuring compliance with regulatory guidelines. The ideal candidate has over 8 years of experience in credit operations or NPL recovery. Join us to contribute to the collection results and refine customer service standards while shaping a fulfilling career path.