Guest Service Assistant- Hotel Division

Jobstreet Malaysia; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company in Malacca City is seeking a Guest Services Representative to provide exceptional service to hotel guests. Responsibilities include greeting guests, managing check-in/check-out processes, and addressing inquiries. Candidates should have at least 1 year of relevant experience in the hospitality industry, strong communication skills, and be proficient in English. The position offers a competitive salary, benefits, and opportunities for career progression in a supportive environment.

Benefits

Competitive salary

Comprehensive health and insurance benefits

Career progression opportunities

Discounts on hotel stays and dining

Supportive work environment

Qualifications

• At least 1 year of experience in guest services or customer-facing role.
• Proficient in English and local languages.
• Friendly, patient, and willing to handle shift work.

Responsibilities

• Greet and welcome guests to ensure a warm first contact.
• Efficiently check guests in and out for a seamless experience.
• Respond promptly to guest inquiries and requests.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Knowledge of hotel operations

Service-oriented attitude

Job description

What you'll be doing

• Greet and welcome guests, providing a warm and friendly first point of contact
• Efficiently check guests in and out, ensuring a seamless experience
• Respond promptly to guest enquiries and requests, resolving issues in a professional manner
• Provide guidance and recommendations to guests about the local area and hotel facilities
• Liaise with other hotel departments to ensure guests' needs are met
• Maintain accurate records and documentation related to guest services
• Adhere to all hotel policies, procedures and safety standards

What we're looking for

• At least 1 year of experience in a similar guest services or customer-facing role within the hospitality industry
• Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds
• Excellent problem-solving and decision-making skills to handle guest queries and concerns effectively
• Good working knowledge of hotel operations and front office procedures
• Proficient in English and the local language(s)
• A friendly, patient and service-oriented attitude
• Willingness to work in a fast-paced environment and handle shift work

What we offer

• Competitive salary and performance-based incentives
• Comprehensive health and insurance benefits
• Opportunities for career progression and professional development
• Discounts on hotel stays and dining at our properties
• A supportive and collaborative work environment

About us

Our mission is to provide exceptional hospitality experiences that exceed our guests' expectations. We are committed to creating a diverse and inclusive workplace where our employees can thrive and reach their full potential.

If you are passionate about hospitality and customer service, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button below to submit your application.