Guest Experience Lead — Hotel Front Desk

ALV Group; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A vibrant hospitality company in Georgetown Penang is seeking a Hotel Front Desk Officer (Senior/Junior) to ensure exceptional guest experiences. The role involves responsibilities such as check-in/check-out procedures, supervising staff, and managing guest inquiries. Candidates should have at least 1 year of supervisory experience and be proficient in hotel management software. This position offers opportunities for personal and professional development within a dynamic work culture.

Qualifications

• Minimum 1-2 years of experience, with 1 year in a supervisory position preferred.
• Ability to work morning, evening, and night shifts on a rotation basis.
• Exceptional organizational skills and attention to detail.

Responsibilities

• Perform check-in, check-out, and room reservations.
• Greet guests and handle inquiries promptly.
• Supervise and train junior front desk staff.

Skills

Strong communication skills

Leadership skills

Problem-solving abilities

Organizational skills

Digital proficiency

Education

SPM, Diploma, or Degree in relevant fields

Tools

Hotel management software

MS Office Suite

Job description

A vibrant hospitality company in Georgetown Penang is seeking a Hotel Front Desk Officer (Senior/Junior) to ensure exceptional guest experiences. The role involves responsibilities such as check-in/check-out procedures, supervising staff, and managing guest inquiries. Candidates should have at least 1 year of supervisory experience and be proficient in hotel management software. This position offers opportunities for personal and professional development within a dynamic work culture.