ERP Support Consultant

Jobstreet Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading job platform in Malaysia is looking for an individual to support the implementation and ongoing improvement of Microsoft Dynamics 365 Business Central for internal users. The role includes managing user access, providing day-to-day support, and participating in process improvement initiatives. Candidates should have a diploma or degree in accounting or IT, with good communication skills and an eagerness to learn. Familiarity with Excel and Word is required. This position offers a collaborative work environment.

Qualifications

• Hands-on experience with ERP systems is a plus.
• Understanding of basic business processes, especially finance or operations.
• Ability to support users and resolve system-related issues.

Responsibilities

• Support the implementation and ongoing improvement of Microsoft Dynamics 365 Business Central.
• Partner with finance and business teams for system enhancements.
• Serve as the primary point of contact for day-to-day Business Central support.
• Manage user access and system administration.
• Maintain clear system documentation and process flows.
• Support user training and communicate system updates.
• Participate in business process improvement initiatives.
• Continuously build knowledge of Business Central functionality.

Skills

Basic knowledge of Microsoft Dynamics 365 Business Central

Good communication skills

Collaborative, service-oriented mindset

Proactive and eager to learn

Education

Diploma or Degree in Accounting, IT, Business, or related fields

Tools

Microsoft Excel

Microsoft Word

Job description

Support the implementation, configuration, and ongoing improvement of Microsoft Dynamics 365 Business Central (BC) for internal users.

Partner with finance and business teams to understand requirements and translate them into system enhancements, working with internal and external vendors where needed.

Serve as the primary point of contact for day-to-day Business Central support, providing Level 1 troubleshooting and escalating issues when required.

Manage user access and system administration, including account setup, changes, and documentation.

Maintain clear system documentation, process flows, and user guides to support consistent usage.

Support user training and adoption by communicating system updates, enhancements, and best practices.

Participate in business process improvement and automation initiatives, including projects beyond Business Central.

Continuously build knowledge of Business Central functionality, internal business processes, and related systems.

Job Responsibilities

• Support the implementation, configuration, and ongoing improvement of Microsoft Dynamics 365 Business Central (BC) for internal users.

• Partner with finance and business teams to understand requirements and translate them into system enhancements, working with internal and external vendors where needed.

• Serve as the primary point of contact for day-to-day Business Central support, providing Level 1 troubleshooting and escalating issues when required.

• Manage user access and system administration, including account setup, changes, and documentation.

• Maintain clear system documentation, process flows, and user guides to support consistent usage.

• Support user training and adoption by communicating system updates, enhancements, and best practices.

• Participate in business process improvement and automation initiatives, including projects beyond Business Central.

• Continuously build knowledge of Business Central functionality, internal business processes, and related systems.

Job Requirements

• Basic knowledge or hands‑on experience with Microsoft Dynamics 365 Business Central or other ERP systems.

• Diploma or Degree in Accounting, IT, Business, or related fields.

• Understanding of basic business processes, especially finance or operations.

• Comfortable supporting users and resolving system‑related issues.

• Good communication skills and a collaborative, service‑oriented mindset.

• Proactive, eager to learn, and able to work independently with guidance.

• Familiarity with Microsoft Excel and Word is required.

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