Customer Solutions Specialist – Wealth Banking (Flexible)

HSBC; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global bank in Kuala Lumpur is seeking a Customer Solutions Specialist to join their International Wealth and Premier Banking team. This role involves conducting outbound telemarketing calls, achieving sales KPIs, and engaging customers effectively. The ideal candidate will have a minimum SPM qualification, strong interpersonal skills, and the ability to work under pressure. Opportunities for growth within an inclusive environment are available.

Qualifications

• Energetic and flexible working style.
• Ability to meet sales KPIs in a fast-paced environment.
• Experience in a customer-facing role is an advantage.

Responsibilities

• Conduct outbound telemarketing calls for cross-selling financial products.
• Achieve daily KPIs and exceed monthly performance expectations.
• Identify sales opportunities through effective customer engagement.

Skills

Interpersonal skills

Communication skills

Sales ability

Team player

Multilingual (English, Bahasa Malaysia, Mandarin)

Education

Min SPM qualification

Diploma/Degree in any field

Job description

A leading global bank in Kuala Lumpur is seeking a Customer Solutions Specialist to join their International Wealth and Premier Banking team. This role involves conducting outbound telemarketing calls, achieving sales KPIs, and engaging customers effectively. The ideal candidate will have a minimum SPM qualification, strong interpersonal skills, and the ability to work under pressure. Opportunities for growth within an inclusive environment are available.