Customer Service Digital Banking (Fintech) DOJ: Nov'25

ManpowerGroup; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading staffing firm is seeking a Customer Service Executive for a digital banking role in Shah Alam, Malaysia. The position involves delivering high-quality support across various channels, identifying customer needs, and handling complaints with professionalism. Ideal candidates should have at least 1 year of experience in a Contact Centre, strong English proficiency, and a customer-first mindset. Join a collaborative environment that values innovation and continuous learning.

Qualifications

• Minimum 1 year of experience in a Contact Centre or BPO environment.
• Proficiency in English (verbal and written), CEFR C1 level.
• Ability to multitask and prioritize across various communication channels.

Responsibilities

• Deliver high-quality support via phone, email, and chat.
• Identify customer needs and recommend tailored financial products.
• Handle escalated complaints with care.

Skills

Strong communication skills

Customer-first mindset

Multitasking

Resilience under pressure

Analytical thinking

Job description

Customer Service Digital Banking (Fintech) DOJ: Nov'25

About the Client

Our Client is a fast-growing provider of digital banking solutions, supporting global fintech operations with customer‑centric service excellence. As part of a pioneering team, the Client offers international exposure, structured career development, and a collaborative work environment that values innovation and continuous learning.

Job Responsibilities

We are seeking a proactive and empathetic Customer Service Executive to support digital banking customers across multiple channels. Key responsibilities include:

• Delivering high-quality support via phone, email, and chat, resolving inquiries efficiently and professionally.
• Identifying customer needs and recommending tailored financial products and services.
• Handling escalated complaints with care, maintaining trust and satisfaction.
• Ensuring compliance with data protection regulations and secure handling of sensitive information.
• Performing ad‑hoc tasks and demonstrating flexibility in a dynamic environment.

Job Requirements

Ideal candidates will bring strong communication skills and a customer‑first mindset. Key qualifications include:

• Minimum 1 year of experience in a Contact Centre or BPO environment; experience in financial services is preferred.
• Proficiency in English (verbal and written), with CEFR C1 level for customer communication.
• Ability to multitask and prioritize across various communication channels (phone, email, chat, social media).
• Resilience under pressure and commitment to exceeding customer expectations.
• Analytical thinking and problem‑solving skills with a service‑oriented attitude.