Customer Retention Executive

SummitNext Technologies Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Malaysia is seeking a Customer Retention Executive to enhance customer relationships and drive retention rates. The ideal candidate will have 1-2 years of experience in sales or customer service, strong communication skills, and the ability to meet retention KPIs. Responsibilities include engaging customers, identifying upselling opportunities, and ensuring a consistent positive experience. A salary range of RM2,800 – RM3,500 is offered, along with allowances and growth opportunities.

Benefits

Performance-based incentives

Opportunities for career growth

Allowance provided

Qualifications

• Minimum 1-2 years of experience in Sales, Customer Retention, or Customer Service.
• Strong drive to meet sales and retention KPIs.
• Ability to work independently and as part of a team.

Responsibilities

• Engage with existing customers to maintain strong relationships.
• Identify upselling and cross-selling opportunities.
• Handle inbound and outbound calls related to sales and retention.
• Ensure positive and consistent customer experience.

Skills

Strong communication skills in English

Goal-oriented

Ability to handle objections

Team collaboration

Job description

About SummitNext Technologies Sdn. Bhd.

SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence. As we continue our expansion, we are looking for experienced and customer-focused professionals to join our team.

Customer Retention Executive

• Engage with existing customers to maintain strong relationships and improve retention rates.

• Identify upselling and cross-selling opportunities to maximize customer lifetime value.

• Handle inbound and outbound calls related to sales, renewals, and customer retention.

• Address customer concerns professionally and provide effective solutions to prevent churn.

Customer Experience Management

• Ensure a positive and consistent customer experience throughout all interactions.

• Understand customer needs and recommend suitable products or services.

• Meet or exceed individual and team sales/retention targets.

Reporting & Compliance

• Accurately update customer information and interaction records in the system.

• Adhere to company policies, procedures, and compliance guidelines.

Job Requirements

• Minimum 1–2 years of experience in Sales, Customer Retention, or Customer Service with a sales focus.

• Strong communication skills in English (additional languages are an advantage).

• Goal-oriented with a strong drive to meet sales and retention KPIs.

• Ability to handle objections and work in a fast-paced environment.

• Comfortable working independently and as part of a team.

Salary & Benefits

• Salary Range: RM2,800 – RM3,500 (based on experience)

• Allowance: Provided

• Opportunities for career growth and performance-based incentives

Find Out More About Us

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies
Website: https://summitnext.com