Contracting & Product Manager

Intrepid Travel; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent travel company is seeking a full-time Contracting & Product Manager based in Kota Kinabalu, Malaysia. This role involves managing supplier relationships, negotiating rates, and leading a team to enhance travel experiences. Candidates should have experience in tourism contracting and be proficient in English and travel operations. This position offers flexible arrangements and valuable company perks including annual trips and generous leave policies.

Benefits

Flexible work arrangements

Free Intrepid trip annually

Extra leave days for trips

Paid parental leave

Access to e-learning platforms

Volunteer leave every year

Employee Assistance Program

Qualifications

• Proven experience in managing tourism-supplier relationships including cost negotiation.
• Excellent organizational skills and effective communication in English.
• Extensive knowledge of local products and destinations in Malaysia.

Responsibilities

• Secure best deals and negotiate competitive rates with suppliers.
• Manage contracts and supplier records maintaining accurate information.
• Lead team in creating travel options offering great value.

Skills

Managing tourism-supplier relationships

Negotiation skills

Excellent English communication

Knowledge of Malaysian trip operations

Proficiency with travel-related systems

Tools

Excel

MS Office

Job description

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

As our Contracting & Product Manager, you’ll be at the heart of delivering amazing trips for our travelers. You’ll work with suppliers across Malaysia to choose experiences, activities and accommodation that reflect our values and meet our customers’ needs.

In this diverse role, you'll secure the best deals, negotiate competitive rates, and build trusted relationships with our local suppliers. You'll lead the team in creating suitable travel options that offer great value and a wide range of experiences. Collaborating with the Sales and Operations teams, you’ll gather trip insights and ensure accurate supplier information, enabling our Sales team to create incredible itineraries.

Managing contracts and supplier records will be a key part of your role, keeping everything up-to-date and aligned with our standards. You’ll also work closely with our Global Contracting & Product teams to implement procurement and pricing practices within our Malaysia Country Office.

This is a full-time permanent position based in Kota Kinabalu, Malaysia. To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.

Some of the essential experience you’ll bring may include:

• Proven experience in managing tourism-supplier relationships, including cost negotiation, contracting, procurement and trip pricing within the travel industry.
• Excellent English communication and organisational skills.
• Proficient in Malaysian trip operations, with extensive knowledge of local products, suppliers, and destinations in Borneo and Peninsular Malaysia.
• Passionate about managing and leading a team to success.
• Proficiency with travel-related systems, Excel and MS Office applications.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.