Branch Manager (Didi Group)

Private Advertiser; Seberang Perai; On-site; MYR 80,000 - 100,000; Full time

Job summary

A dynamic automotive company in Penang is seeking an experienced Branch Manager to oversee daily operations, enhance sales performance, and ensure excellent customer service. The ideal candidate will possess strong leadership skills, a solid understanding of the automotive industry, and a drive for operational excellence. Responsibilities include managing team performance, maintaining compliance with regulations, and driving strategic sales initiatives. This role is vital for fostering a high-performance culture within the branch.

Qualifications

• Proven experience as a Branch Manager or in a similar managerial role.
• Strong understanding of customer service and sales processes.
• Excellent organizational and leadership skills.

Responsibilities

• Oversee daily branch operations ensuring efficiency and profitability.
• Develop sales targets and strategies for the sales team.
• Ensure high standards of customer service and resolve issues promptly.
• Maintain compliance with safety and operational regulations.

Skills

Leadership

Sales Strategy

Customer Relationship Management

Performance Management

Industry Knowledge

Job description

We are seeking an experienced and driven Branch Manager to lead our branch operations. The ideal candidate will be responsible for overseeing day-to-day activities, ensuring high levels of customer satisfaction, driving sales performance, and managing a team of professionals in a fast-paced automotive environment. This role demands strong leadership, industry knowledge, and a passion for operational excellence.

Key Responsibilities:

Branch Operations Management:

Oversee the daily operations of the branch, ensuring efficiency and profitability.

Implement company policies and procedures to maintain operational excellence.

Monitor inventory levels and ensure proper stock control (vehicles, parts, tools).

Sales & Business Development:

Drive sales growth by setting targets, developing strategies, and coaching the sales team.

Build and maintain strong customer relationships.

Analyze local market trends to identify new business opportunities.

Recruit, train, and manage branch staff including sales, service, and support teams.

Conduct performance reviews and provide mentorship for professional development.

Foster a positive and high-performance team culture.

Customer Service:

Ensure high standards of customer service and resolve issues promptly.

Oversee the customer feedback loop and implement improvements as needed.

Manage branch budgets, forecasts, and P&L performance.

Prepare regular reports for senior management on sales, operations, and performance metrics.

Compliance & Safety:

Ensure compliance with industry regulations, company policies, and safety protocols.

Maintain facility and equipment standards according to company and legal requirements.

Application Process:

Your application will include the following questions:

• How many years' experience do you have as a branch manager?
• How many years' experience do you have as a manager / team lead?
• Do you have customer service experience?
• Do you have experience in a sales role?