Bilingual Supply Chain Support Specialist (Japanese)

ams OSRAM; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology company in Penang is seeking a Staff Specialist in Customer Service. The role involves managing interactions with key international accounts, requiring strong skills in both English and Japanese. Candidates must have 3-5 years of customer support experience, particularly in the semiconductor or automotive sectors. Proficiency in SAP and Salesforce is mandatory, along with excellent communication and problem-solving abilities. This position aims to support the company’s growth within a dynamic supply chain environment.

Qualifications

• Minimum 3-5 years related working experience.
• Proven customer support experience in International Supply chain.
• Fluency in business English and Japanese required.
• Experience in Semiconductor or Automotive industry preferred.

Responsibilities

• Manage customer interactions and demand fulfillment.
• Handle inbound B2B customer calls and inquiries.
• Participate in customer and project review meetings.
• Collaborate on customer-related matters.

Skills

Customer support experience

Conversational proficiency in Japanese

Active listening

Problem-solving abilities

Time management

Education

Bachelor's Degree or equivalent

Tools

SAP

Salesforce

Microsoft tools

Job description

A global technology company in Penang is seeking a Staff Specialist in Customer Service. The role involves managing interactions with key international accounts, requiring strong skills in both English and Japanese. Candidates must have 3-5 years of customer support experience, particularly in the semiconductor or automotive sectors. Proficiency in SAP and Salesforce is mandatory, along with excellent communication and problem-solving abilities. This position aims to support the company’s growth within a dynamic supply chain environment.