AI-Driven Customer Success Specialist | Analytics & Upsell

Armada Lancar Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support company in Kuala Lumpur is seeking a Customer Success Specialist to enhance customer satisfaction using AI and analytics. In this role, you will handle inquiries, analyze data, and conduct sales-driven interactions. Ideal candidates will have over 2 years of experience in customer support, along with strong communication and problem-solving skills. This position offers opportunities for growth and recognition in a dynamic team environment.

Benefits

Hands-on exposure to AI and analytics

Training and development opportunities

Recognition for high performers

Qualifications

• Minimum 2 years of customer support experience in fast-paced environments.
• Comfortable working with analytics, stats, and dashboards.
• Proactive, disciplined, and accountable.

Responsibilities

• Handle customer inquiries via chat, email, or calls.
• Analyze customer interactions and identify trends.
• Conduct sales-driven calls to reactivate customers.

Skills

Customer support experience

Strong communication skills

Problem-solving skills

Sales skills

Tools

AI tools

CRM systems

Data analysis tools

Job description

A leading customer support company in Kuala Lumpur is seeking a Customer Success Specialist to enhance customer satisfaction using AI and analytics. In this role, you will handle inquiries, analyze data, and conduct sales-driven interactions. Ideal candidates will have over 2 years of experience in customer support, along with strong communication and problem-solving skills. This position offers opportunities for growth and recognition in a dynamic team environment.