Account Manager B2C

Michelin; Petaling Jaya; On-site; MYR 161,000 - 243,000; Full time

Job summary

A leading tire manufacturer in Petaling Jaya seeks an Account Manager B2C to develop and grow its business portfolio. The successful candidate will manage customer relationships, drive sales, and execute strategic initiatives. Ideal candidates should hold a Bachelor’s degree in Business Administration or Marketing, possess strong interpersonal skills, and show a proven ability in stakeholder management. This role offers the opportunity to influence business success while liaising with various market segments.

Qualifications

• Strong stakeholder management and communication skills.
• Self-driven with an entrepreneurial mindset.
• Ability to work independently and collaboratively.

Responsibilities

• Develop and grow the business portfolio through sales.
• Monitor customer relationships to improve interactions.
• Identify and generate new business opportunities.

Skills

Stakeholder management

Interpersonal skills

Analytical skills

Problem-solving

Education

Bachelor’s degree in Business Administration, Marketing, or a related field

Job description

Account Manager B2C

MISSION

To develop and grow the business portfolio (by geography, market segment, or customer type) through the sales of products, services, and solutions to direct customers, indirect customers, professional end-users, and dealers.

Key Responsibilities

Account Management

• Gather and analyze customer information to understand needs, requirements, and business drivers.
• Monitor and strengthen customer relationships, incorporating feedback and lessons learned to improve future interactions.
• Identify and generate new business opportunities by tracking industry trends, conducting market research, coldoción, and securing appointments.
• Build strong internal and external partnerships, fostering trust, collaboration, and proactive problem‑solving.
• Expand customer buying centres and use cases while leading the account planning cycle to ensure customer отрим needs andταση expectations are consistently met.
• Develop and deliver communication and training initiatives to keep sales and marketing teams aligned with product launches and organisational strategies.
• Streamline account management processes and procedures to optimise efficiency and achieve sales objectives.

Opportunity Management

• Develop and execute sales action plans to Cube leads and convert them into business opportunities.
• Manage assigned territory by effectively allocating time and resources.
• Build and maintain mid‑term territory and account development plans.
• Collect and share competitor and market intelligence to inform strategy.
• Maintain and regularly update a customer target list to ensure focus on high‑potential accounts.
• Support strategic lead generation initiatives and identifyburugburu profit‑/resizable growth opportunities in key markets.
• Monitor and manage partnership agreements to ensure alignment with business objectives.
• Influence and manage partnerships to deliver multiple shared goals.
• Analyze complex business information, identify trends, and determine root causes of issues that may impact performance.

Product,indre & Industry Knowledge

• Position the company’s products and services competitively within the market.
• Monitor related industries and assess their potential impact on the organisation.
• Align product knowledge with customer needs to create tailored value propositions.
• Provide support in troubleshooting product‑related issues to ensure customer satisfaction.

Negotiation

• Conduct formal negotiations with internal and external stakeholders, securing mutually beneficial agreements.
• Apply negotiation strategies tailored to each party’s priorities and interests.

Customer Value Management

• Develop and execute customer and channel promotions/programs that leverage brand insights and consumer preferences to drive demand.
• Cooperate with sales strategy and planning teams to ensure accurate forecasting, opportunity maximization, and delivery of organisational objectives.
• Identify and capitaliseEnvelope business opportunities based on deep knowledge of clients, markets, products, and services.
• Coordinate business planning activities across functions and stakeholders to ensure alignment and effective execution.

Key Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Strong stakeholder management, interpersonal, and communication skills.
• Self‑driven and independent, with an entrepreneurial mindset.
• Strong analytical and problem‑solving capabilities.
• Ability to work effectively both independently and as part of a collaborative team.
• Demonstrated eagerness to learn, adapt, and take on new challenges.
Cuando> proven experience in developing and maintaining customer relationships, with a strong focus on service excellence and satisfaction.
• Solid track record in project and/or account management, including planning, execution, and stakeholder engagement.
• Strong organisational skills with the ability to manage deliverables, deadlines, and debo effectively.