Vacantes en Puebla, México
Remote Tier II Support Team Lead — Coach & Elevate Quality
Owner
Remote Fraud Investigation Analyst (Telecom)
Vonage
Global Leadership Development Architect & Facilitator
Percepta LLC
Descubre más oportunidades que en ningún otro sitio. Accede a más vacantes
Entra en contacto con cazatalentos para acceder a vacantes similaresAsesor de Viajes Remoto - Atención al Cliente
Inspired
Care Coordination Specialist (ABA Services) | Guadalajara | Remote
OpsArmy Careers
Remote ABA Scheduling & Care Coordination Specialist
OpsArmy Careers
Ejecutivo de ventas (Ingles Intermedio) en Guanajuato, Mex.
Avalon Executive Group, Inc.
Principal Software Engineer
Wiser Solutions
Agente Comercial Inmobiliario Bilingüe
Oberstaff
Global Benefits Manager (Contract), Remote
Enphase Energy, Inc.
FinTech Webflow Architect & Growth Lead
EFY Finance
Web Ecosystem Lead (Webflow Lead) – Full Remote – Bilingual ESP–ENG (B2–C1)
EFY Finance
Remote Tier II Support Team Lead — Coach & Elevate Quality
Descripción de la vacante
A growing SaaS company is seeking a Tier II Support Team Lead to guide their technical support team. The position focuses on resolving complex issues while developing staff and improving workflows. Ideal candidates will have 3–6 years of customer support experience, strong technical skills, and the ability to coach team members. This role is remote, specifically targeting candidates in or near Mexico City or Bogotá, offering a competitive salary and a range of benefits.
Servicios
Formación
- 3-6 years of customer support or technical support experience, ideally in SaaS.
- 1-3 years of experience coaching or leading a technical support function.
- Strong technical troubleshooting skills.
Responsabilidades
- Coach Tier II specialists to elevate technical strength.
- Improve quality through QA calibration and training.
- Refine workflows and monitor team metrics.
Conocimientos
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.