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Remote HVAC Customer Service & SOPs Coordinator
Job summary
A staffing agency is seeking a highly organized Customer Service Representative experienced in the HVAC industry. In this role, you will manage customer inquiries and support administrative tasks, ensuring operational efficiency. Responsibilities include handling calls, maintaining records, and contributing to SOP development. The ideal candidate has expertise in customer service and CRM tools. Benefits include work from home and performance bonuses.
Benefits
Qualifications
- Proven experience in the HVAC industry and strong background in Customer Service.
- Expertise in SOP creation and process improvement.
- Exceptional customer service and communication skills.
Responsibilities
- Handle high volume of inbound and outbound calls.
- Assist with daily office management tasks.
- Contribute to the creation and maintenance of SOPs.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.