Vacantes en Ciudad Juarez, México

• Job Title: Care Coordinator VA
• Job ID: UZZPAM4R
• Industry: Home Care/Health
• Location: LATAM
• Job Status: Full Time
• Work Schedule: 9:00 AM – 5:30 PM EST (Monday to Friday)
• Salary: $5–$8/hour
• Target Start Date: ASAP

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The client operates a busy U.S.-based home care agency, providing support to patients and caregivers across various administrative and operational needs. The agency is seeking a reliable, detail-oriented, and compassionate Virtual Care Coordinator who can manage day-to-day communication and logistics, primarily in Spanish and English.

This role combines reception, coordination, and administrative support for a home care agency. The Virtual Care Coordinator will act as a bridge between patients, caregivers (aides), and internal staff — managing schedules, reviewing payroll, assisting with benefits and timesheets, and supporting patient satisfaction. The position requires excellent communication skills, cultural sensitivity, and experience in healthcare or home care coordination.

• Respond to phone calls, emails, and messages from aides, patients, applicants, and insurers
• Support aides with payroll, PTO, benefits, ADP registration, and HHA Exchange usage
• Manage the daily attendance dashboard, identify missing timesheets, and provide training or support
• Conduct welcome calls to new patients and assist with creating weekly schedules
• Review and revise pre-billing and timesheets, coordinate with payroll to ensure accuracy
• Follow up on pending authorizations and liaise with insurance companies
• Staff open cases and assist in finding suitable caregivers
• Translate communications between English-speaking management and Spanish-speaking aides or patients
• Handle applicant intake, assist with applications, and coordinate nurse visits
• Conduct monthly patient satisfaction calls
• Manage annual administrative supervision and background check follow-ups for aides

• Fluent in both Spanish and English (written and spoken)
• Prior experience in home care, healthcare, or case coordination strongly preferred
• Strong customer service and phone communication skills
• Familiarity with HHA Exchange, ADP, and payroll/timesheet systems a major plus
• Ability to multitask and manage a high volume of daily inquiries
• Must be HIPAA-compliant and understand patient confidentiality standards
• Tech-savvy with strong organization and time management skills