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Happy Hearts Fund (Now All Hands and Hearts - Smart Response)
Remote Enterprise Customer Success Manager
Descrizione del lavoro
A leading customer experience platform in Mexico is seeking an Enterprise Customer Success Manager to build strong relationships and ensure product adoption. This role involves guiding customers on using the Gladly platform, resolving issues, and implementing customer feedback. The ideal candidate will have B2B client-facing experience and strong communication skills. This role offers competitive compensation and a fully remote work environment with opportunities for team gatherings.
Servizi
Competenze
- Fluent in English with advanced proficiency.
- Experience in a client-facing role within a B2B context.
- Familiarity with SaaS software applications.
Mansioni
- Build long-term relationships with key stakeholders.
- Own customer success using the Gladly platform.
- Resolve account issues quickly and effectively.
Conoscenze
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.