Remote Salesforce Service Cloud Admin/Specialist

Concentrix - CA; A distancia; MXN 719,000 - 1,080,000; Jornada completa

Descripción de la vacante

A global technology services leader is looking for a Salesforce Service Cloud Specialist to manage large-scale Salesforce environments and enhance operational efficiency. Ideal candidates should have 4-6 years of experience, a deep understanding of Salesforce CRM, and proficiency in SOQL. Knowledge of omni-channel routing and a range of Salesforce tools is essential. The role offers a full-time remote work arrangement. Join a company recognized for its exceptional workplace culture and career growth opportunities.

Formación

• 4–6 years of administration experience with Salesforce Service Cloud.
• Proficiency in configuring Omni-Channel routing.
• Experience with Lightning Web Components (LWCs).
• Hands-on experience with Service Cloud Voice call center.

Responsabilidades

• Design and implement Salesforce solutions.
• Create technical documentation and release notes.
• Manage large-scale Salesforce environments.
• Optimize operations using workflows and automation.

Conocimientos

Salesforce CRM

SOQL

Data Management

Agile Methodologies

Omni-Channel Routing

Herramientas

Salesforce DevOps Center

Copado

Gearset

Descripción del empleo

A global technology services leader is looking for a Salesforce Service Cloud Specialist to manage large-scale Salesforce environments and enhance operational efficiency. Ideal candidates should have 4-6 years of experience, a deep understanding of Salesforce CRM, and proficiency in SOQL. Knowledge of omni-channel routing and a range of Salesforce tools is essential. The role offers a full-time remote work arrangement. Join a company recognized for its exceptional workplace culture and career growth opportunities.