Salesforce Service Cloud Specialist

Concentrix - CA; A distancia; MXN 719,000 - 1,080,000; Jornada completa

Descripción de la vacante

A global technology services leader is looking for a Salesforce Service Cloud Specialist to manage large-scale Salesforce environments and enhance operational efficiency. Ideal candidates should have 4-6 years of experience, a deep understanding of Salesforce CRM, and proficiency in SOQL. Knowledge of omni-channel routing and a range of Salesforce tools is essential. The role offers a full-time remote work arrangement. Join a company recognized for its exceptional workplace culture and career growth opportunities.

Formación

• 4–6 years of administration experience with Salesforce Service Cloud.
• Proficiency in configuring Omni-Channel routing.
• Experience with Lightning Web Components (LWCs).
• Hands-on experience with Service Cloud Voice call center.

Responsabilidades

• Design and implement Salesforce solutions.
• Create technical documentation and release notes.
• Manage large-scale Salesforce environments.
• Optimize operations using workflows and automation.

Conocimientos

Salesforce CRM

SOQL

Data Management

Agile Methodologies

Omni-Channel Routing

Herramientas

Salesforce DevOps Center

Copado

Gearset

Descripción del empleo

Salesforce Service Cloud Specialist

We’re Concentrix, the intelligent transformation partner that is solution‑focused, tech‑powered, and intelligence‑fueled. We are a global technology and services leader that powers the world’s best brands, today and into the future.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry‑leading global security for our staff and clients. You will design, implement, and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world, and be part of the technology team that is core to our vision of developing, building, and running the future of Integrated Services.

Our game‑changers around the world devote their careers to ensuring every relationship is exceptional, and we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace game‑changers from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Salesforce Service Cloud Admin/Specialist

Concentrix is seeking an experienced Salesforce Service Cloud Admin/Specialist with a strong background in managing large‑scale Salesforce environments and implementing innovative solutions to enhance operational efficiency.

Salesforce Service Cloud Admin

4–6 years of hands‑on administering Salesforce Service Cloud with ≥1 million records and hundreds of active users, including permission sets, role hierarchy design, release management, and org health monitoring.

Must Have

A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models. Develop­ers should be proficient in using declarative tools as well as custom code when necessary.

Omni Channel

Configure Omni‑Channel routing, assignment rules, and macros. Experience with reports, dashboards, and automations. Reporting, automations, and case‑responsive optimization across channels.

Data Management and SOQL

Proficient in SOQL and data modeling (objects, fields, and relationships). Familiar with data migration and management best practices. Experience with Lightning Web Components (LWCs) is required.

Flows, Formulas, Validation Rules, and Assignment Rules

Expert use of flows, formula fields, validation rules, and assignment rules to meet complex requirements without over‑engineering.

Service Cloud Voice Call Center

Experience configuring and managing a Service Cloud Voice call center in Salesforce, including Amazon Connect, Natterbox, Vonage, and RingCentral.

Documentation

Creates concise technical documentation, change sets, architecture and data flows, release notes, and in‑app guidance.

Nice To Have

• Hands‑on experience configuring and deploying Experience Cloud sites
• Hands‑on experience building and deploying an Agentforce agent
• Hands‑on experience building and deploying AI Voice

Einstein AI Tools

• Production‑grade experience with Service Analytics, Service Intelligence, enhanced chat‑bots, and case classifications

DevOps and Agile Methodologies

Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and with Agile methodologies.

Deployment Tools

Experience with deployment tools such as Salesforce DevOps Center, Copado, and Gearset.

Certifications

• Advanced Administrator
• Salesforce Certified Agentforce Specialist
• Application Architect
• Experience Cloud
• Salesforce Certified Service Cloud Consultant
• Administrator
• Platform Developer 1
• Platform App Builder

#LI-Remote #Salesforce #ServiceCloud

Location: MEX Work‑at‑Home

Time Type: Full time

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