Vacantes en Aguascalientes, México

Descripción de la vacante

A dynamic self-publishing company is seeking a Customer Support Specialist for their new Spanish division. This remote role demands native or near-native Spanish proficiency, where you'll assist customers with inquiries about order status, shipping, and returns. You should have at least a year of experience in e-commerce support and possess a calm, empathetic communication style. Applicants are expected to submit relevant experience and writing samples in Spanish.

Formación

• Must communicate effectively in Spanish with customers.
• Need to understand internal notes in English.
• Experience handling customer support in e-commerce.

Responsabilidades

• Respond to customer inquiries primarily in Spanish.
• Assist with order issues and delivery problems.
• Manage returns and refunds as per policies.
• Provide product guidance without offering medical advice.
• Escalate more complex cases to the appropriate team.
• Capture and report recurring customer inquiries to improve resources.