Villa / Hotel Reservations Specialist

Perfetto Traveler; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading travel service provider based in Mexico is looking for a motivated professional for the role involving coordinating villa/hotel services and assisting upscale clients. The ideal candidate will work remotely, require extensive knowledge of Italy, and possess fluency in English. Responsibilities include preparing quotes, maintaining client data, and ensuring excellent service delivery. The company offers a dynamic work environment, opportunities for growth, and performance-based bonuses.

Servicios

Annual bonuses based on performance

Work from home/any place in the world

Equipment for comfortable work, if necessary

Opportunity for professional growth

Formación

• Full professional proficiency in English.
• Meticulous attention to details.
• Understanding of the needs of very sophisticated, affluent, upscale clientele.
• Professional, proactive, resourceful, positive, team-oriented attitude.
• Ability and willingness to take direction as well as be self-motivated and work independently.

Responsabilidades

• Prepare and send Villa / hotel quotes and proposals.
• Be the point of contact and coordinator between travel agents / clients and hotels.
• Follow and record new requests and confirmations.
• Crosscheck and reconfirm Villa / hotel bookings.
• Issue invoices and process clients' payments.
• Curate clients' stay and provide in-country assistance.
• Monitor payments to Villas / hotels and cancellations.
• Keep various company's files and databases updated.
• Track receipts of commissions from Villas / hotels.
• Assist the Reservations department in processing clients' inquiries, payments, and support.
• Assist the Reservations department with creating customized private luxury itineraries.
• Curate the company Villas / hotels portfolio.
• Assist to the team in negotiating new and existing Villa / hotels contracts.

Conocimientos

Advanced English — Fluent

Customer Relationship Management

Customer Service

Time management

Team player

Multitasking

Interpersonal skills

Educación

Knowledge of Italy

Herramientas

MS Office

Descripción del empleo

Core Values

• Integrity & Honesty
  • Act ethically and transparently, at all times, especially when no one is watching.
  • Be accountable when mishaps occur, acknowledging the mistakes and learning from them.
  • Truth is crucial to be able to address issues openly and transparently for the growth and success of the team and of the company.
• Respect & Trust
  • More than being polite, respect means consideration in treating others and operating with honesty.
  • Being reliable and trustworthy are indispensable traits for team play and growth.
• Teamwork & Adaptability
  • One's success is the company's success.
  • One's failure is the company's failure.
  • We work collaboratively and proactively towards the same goal; everyone contributing with their skills and knowledge to achieve higher results and celebrate successes together.
  • Failures do offer valuable lessons - not just to who created them but to the team.
  • Discussion and brainstorming are needed to avoid the same issue and even prevent similar / new ones to occur.
  • Being open to feedback is an essential condition for growth.
  • While each specializes in particular tasks and masters certain areas, everyone is open to assist and help as needed, being resourceful and flexible to adjust to new conditions.
• Knowledge & Curiosity
  • Ask questions, be curious.
  • Don't make assumptions and make sure there are no doubts, nothing left to interpretation.
  • Foster knowledge and new skills.
  • Never stop learning.
• Creativity & Innovation
  • Lessons from successes and failures of both traditional methods and experiments lead the path to innovation.
  • New ways of thinking and doing to improve quality, productivity and efficiency are welcome and encouraged.
  • They help the company grow and stay ahead of the competition.
• Commitment to Excellence
  • It's the daily tasks that build up and contribute to the ultimate company success; always go the extra mile to make sure the task is performed with the highest quality, no matter how small.
  • Don't be afraid of challenging and saying 'no' to a mediocre status quo and to what stands in the way of quality and improvement.
  • Be inspired to excel, exceed expectations, and improve constantly to raise the bar.
  • There is always room for growth.
• Loyalty
  • Commitment to the company success, values, and mission is key for the day-to-day job as much as for bigger projects.
  • Bring support, dedication, and reliability and be always true.

Mission

• Satisfy our customers with superior quality, service and value.
• Strive to exceed expectations all steps of the way.
• Foster love for travel and respect of different cultures, people, and places.
• Earn the admiration of travel advisors, guests, hoteliers, suppliers, and anyone we collaborate with.

Responsibilities

• Prepare and send Villa / hotel quotes and proposals.
• Be the point of contact and coordinator between travel agents / clients and hotels.
• Follow and record new requests and confirmations.
• Crosscheck and reconfirm Villa / hotel bookings.
• Issue invoices and process clients' payments.
• Curate clients' stay and provide in-country assistance.
• Monitor payments to Villas / hotels and cancellations.
• Keep various company's files and databases updated.
• Track receipts of commissions from Villas / hotels.
• Assist the Reservations department in processing clients' inquiries, payments, and support.
• Assist the Reservations department with creating customized private luxury itineraries.
• Curate the company Villas / hotels portfolio.
• Assist to the team in negotiating new and existing Villa / hotels contracts.

Job Requirements

• Knowledge of Italy is required.
• Comfortable with remote working set up.
• Full professional proficiency in English.
• Meticulous attention to details.
• Computer literate, advanced knowledge of MS Office.
• Understanding of the needs of very sophisticated, affluent, upscale clientele.
• Professional, proactive, resourceful, positive, team-oriented attitude.
• Ability and willingness to take direction as well as be self-motivated and work independently.

Key Results

• Increase average commission % by properly using the FIT contracts.
• Increase the Villa / hotels' loyalty and negotiate better contracts.
• Minimize the response time to agents and clients with quotes and confirmations.

What we offer

• Work in a dynamically developing international company with a young and ambitious team.
• Remote work with the ability to work from home / any place in the world.
• Annual bonuses based on performance.
• We provide equipment for comfortable work, if necessary.

Opportunity to learn and grow in the company, both professionally and on the career ladder.

Key skills

• Advanced English — Fluent
• Knowledge of Italian - a plus
• Customer Relationship Management
• Customer Service
• Time management
• Team player
• Multitasking
• Interpersonal skills

Contract: Freelance, collaboration (Partita Iva required).