Trust & Safety Investigator — Elevate Experience

DoorDash Mexico; Ciudad de México; Presencial; MXN 60,000 - 80,000; Jornada completa

Descripción de la vacante

A leading food and logistics delivery service in Mexico is hiring a Trust and Safety Representative to enhance operations by managing reports and investigating complex cases. You will play a critical role in ensuring high-quality experiences for customers and partners by analyzing issues and streamlining processes. The ideal candidate has over 3 years of experience, strong problem-solving skills, and a bachelor's degree or equivalent. This position offers an opportunity to contribute significantly to a fast-growing team.

Servicios

Comprehensive benefits

Career growth opportunities

Support for employee well-being

Formación

• 3+ years of work experience in a high demand environment.
• Experience with adjudications and case work.
• Top-notch communication skills in formal and casual contexts.

Responsabilidades

• Manage incoming reports from customers and Dashers with empathy.
• Investigate and evaluate complex cases for improvement.
• Work with internal teams to enhance operational processes.

Conocimientos

Investigations

Data competency

Proficiency in identifying trends

Customer-centric approach

Educación

Bachelor's degree or equivalent experience

Herramientas

Chartio

SQL

Descripción del empleo

A leading food and logistics delivery service in Mexico is hiring a Trust and Safety Representative to enhance operations by managing reports and investigating complex cases. You will play a critical role in ensuring high-quality experiences for customers and partners by analyzing issues and streamlining processes. The ideal candidate has over 3 years of experience, strong problem-solving skills, and a bachelor's degree or equivalent. This position offers an opportunity to contribute significantly to a fast-growing team.