Technical Support Engineer - Automation Drives

Schneider Electric - Global; Monterrey; Presencial; MXN 1,258,000 - 1,618,000; Jornada completa

Descripción de la vacante

A leading global technology firm is seeking a technical authority in Automation and Drives in Monterrey. The successful candidate will mentor junior engineers, act as a point of escalation, and drive improvements in customer solutions. Requires expertise in technical investigations and a degree in a related field. Fluency in English is essential, additional languages are a plus. This role offers career progression opportunities and access to advanced technical training.

Servicios

Access to advanced technical training and certifications

Career progression opportunities

Formación

• Proven ability to lead complex technical investigations and deliver innovative solutions.
• Experience in Automation and Drives within Technical Support, Field Service, or Engineering roles.
• Fluency in English; additional languages are a plus.

Responsabilidades

• Serve as the primary technical authority for Automation and Drives solutions.
• Act as an escalation point for critical cases.
• Drive continuous improvement initiatives.
• Mentor and coach junior engineers.
• Develop and maintain high-value technical documentation.
• Partner with Sales, Services, and Product Management.
• Represent the technical support function in projects.

Conocimientos

Technical leadership

Mentoring skills

Problem solving

Communication skills

Educación

Bachelor’s or Master’s degree in Electrical, Automation, or Electronics Engineering

Descripción del empleo

What will you do?

• Serve as the primary technical authority for Automation and Drives solutions, providing advanced troubleshooting and guidance to resolve complex customer issues.
• Act as an escalation point for critical cases, collaborating with engineering and global technical teams to deliver innovative solutions.
• Drive continuous improvement initiatives by analyzing recurring technical challenges and proposing process enhancements.
• Mentor and coach junior engineers, fostering technical excellence and knowledge sharing across the team.
• Develop and maintain high‑value technical documentation, best practices, and training materials for internal and external stakeholders.
• Partner with Sales, Services, and Product Management to influence solution design and identify strategic business opportunities during customer interactions.
• Represent the technical support function in cross‑functional projects and customer engagements, ensuring alignment with business objectives.

What skills and capabilities will make you successful?

• Proven ability to lead complex technical investigations and deliver innovative solutions.
• Strong leadership and mentoring skills, with experience guiding technical teams.
• Excellent communication and stakeholder management skills, capable of influencing decisions at multiple levels.
• Advanced problem‑solving and analytical capabilities, with a proactive approach to continuous improvement.

What's in it for you?

• Opportunity to shape technical strategy and influence product development.
• Leadership exposure through mentoring and participation in global projects.
• Access to advanced technical training and certifications on cutting‑edge automation technologies.
• Career progression into senior technical or managerial roles within a global organization.

What qualifications will make you successful for this role?

• Bachelor’s or Master’s degree in Electrical, Automation, or Electronics Engineering, or equivalent experience.
• Experience in Automation and Drives within Technical Support, Field Service, or Engineering roles.
• Fluency in English; additional languages are a plus.

Apply today

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.