Tech Support Engineer – Bilingual English/Spanish – Remote (Mexico)

Tenable; México; A distancia; MXN 560,000 - 935,000; Jornada completa

Descripción de la vacante

A global cybersecurity company is seeking a Bilingual Tech Support Engineer to provide technical support for its product suite. The role, based in Mexico, requires fluency in English and Spanish along with a solid understanding of networking and system configurations. Strong communication skills are essential. Join a team dedicated to making customers successful in navigating cyber risks. This position offers opportunities for career advancement in a dynamic environment.

Formación

• Fluency in English and Spanish.
• Working knowledge of networking and system configuration.
• Outstanding written and verbal communication skills.

Responsabilidades

• Provide technical support for Tenable’s product suite.
• Analyze and address customer technical inquiries.
• Maintain in-depth knowledge of Tenable products.

Conocimientos

Fluency in English and Spanish

Networking knowledge

Linux/Unix administration

Windows administration

Analytical skills

Educación

Bachelor’s degree in a technical field

Herramientas

Nessus

JIRA

Salesforce

Splunk

SQL

Descripción del empleo

Tech Support Engineer – Bilingual English/Spanish – Remote (Mexico)

Who is Tenable?

Tenable is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

Our support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Technical Support Engineers provide support for Tenable’s entire product suite; including Tenable.io, Nessus, Tenable.sc, Log Correlation Engine, Nessus Network Monitor and Tenable.ot. Questions come from a wide variety of sources looking to close the Cyber Exposure gap; including customers who need help deploying their first Nessus scanner, to customers who want to perform in-depth log correlation and real-time vulnerability analysis.

Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations

Analyze and address customer technical inquiries

Analyzing vulnerability scan results, system audits, and log events

Recreating customer software issues in a lab environment

Ensure customer feedback is properly channeled into Product Management and Research & Development

Maintaining in-depth knowledge of Tenable products and information security best-practices

Create and publish solution knowledge for re-use by customers and Tenable employees

Opportunities for career advancement within Technical Support as well as other organizations within Tenable

What you\'ll need:

Fluency and ability to explain technical concepts in English and Spanish

Must be located in Mexico

Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration

A passion for making customers successful

Outstanding written and verbal communication skills

Strong analytical and technical skills

Ability to multi-task and manage multiple priorities in a fast-paced environment.

Previous experience in customer support or network security

Bachelor’s degree in a technical field (or equivalent experience)

Occasional availability to work weekends and Holidays

Ability to work hours supporting the US Eastern/LATAM time zones

And ideally:

Either professionally or in an academic setting, using Nessus and/or other vulnerability management or cybersecurity tools

Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)

Log analysis using a SEIM product (Splunk, ElasticSearch, etc)

Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)

Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)

Fundamental understanding of programming languages

Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)

Experience with or understanding of Certificates and CA\’s

Basic understanding of reviewing PCAPs with tools such as Wireshark

#LI-MM1

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.

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