Team Leaders / Floor Managers

The Talent Hunter; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading recruitment firm is seeking Team Leaders / Floor Managers to oversee operations for the LATAM and South African markets. Candidates should be fluent in either Spanish, Portuguese, or English, with proven leadership experience in customer service or operations. The role involves motivating teams, conducting performance reviews, and adapting strategies to local market needs. This position offers a chance to lead dynamic teams remotely, focusing on excellence and team collaboration.

Formación

• Proven experience in a leadership role, preferably in a customer service or operations environment.
• Strong communication skills in either Spanish / Portuguese (LATAM) or English (South Africa).
• Ability to motivate and manage a diverse team effectively.

Responsabilidades

• Ensure smooth daily operations and inspire your team to achieve targets.
• Oversee team performance and conduct regular meetings.
• Adapt strategies to meet local needs and drive performance.

Conocimientos

Fluent in Spanish

Fluent in Portuguese

Fluent in English

Leadership skills

Communication skills

Problem-solving skills

Descripción del empleo

Overview

Team Leaders / Floor Managers LATAM Market (Mexico-Colombia): Fluent in Spanish or Portuguese. South African Market (South Africa): Fluent in English. Location: Remote (No relocation package). TL; DR: Lead dynamic teams in LATAM or South Africa with your strong language skills and leadership flair.

Responsibilities

• As a Team Leader or Floor Manager, you will be at the helm of ensuring smooth daily operations, inspiring your team to achieve targets, and fostering a culture of excellence.
• Your key tasks will include overseeing team performance, conducting regular meetings, and collaborating with upper management to implement strategic goals.
• For the LATAM Market: Proficiency in Spanish or Portuguese is essential to effectively communicate and manage local teams.
• For the South African Market: Fluent English is required to lead teams in a diverse and vibrant environment.
• You\'ll focus on understanding the specific challenges and opportunities within the South African market, adapting strategies to meet local needs and driving performance.

Qualifications

• Proven experience in a leadership role, preferably in a customer service or operations environment.
• Strong communication skills in either Spanish / Portuguese (LATAM) or English (South Africa).
• Ability to motivate and manage a diverse team effectively.
• Excellent problem-solving skills and the ability to make quick, informed decisions.
• Cultural awareness and sensitivity to market-specific nuances.

Actionables

• Conduct weekly team performance reviews and provide constructive feedback.
• Develop and implement team-specific strategies aligned with overall business goals.
• Organize training sessions to upskill team members and enhance productivity.
• Foster a collaborative and inclusive team environment.