Sustainment Engineer - App Debugging and Support

PepsiCo; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global food and beverage company is looking for a Sustainment Engineer to ensure the stability and performance of digital products. The role involves managing technical issues, collaborating with teams, and enhancing product performance. Ideal candidates should have 3-5 years of experience in relevant technologies. The position offers opportunities for professional development and a flexible work environment.

Servicios

Flexible working hours

Recognition programs

Financial wellness programs

Training programs

Formación

• 3-5 years of experience as a Sustain Engineer.
• Hands-on experience in multiple technologies.
• Ability to analyze problems and research solutions.

Responsabilidades

• Manage technical issues and perform initial diagnosis.
• Collaborate with teams for software incident resolution.
• Ensure product meets customer expectations.

Conocimientos

Web development

ReactJS

Node.js

Power BI

Microsoft Azure

RDBMS

Descripción del empleo

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

The Opportunity

Your Impact

The Sustainment Engineer plays a critical role in ensuring the stability, performance, and continuous improvement of digital products post-deployment. This role requires a blend of technical expertise, analytical thinking, and cross-functional collaboration to maintain high-quality user experiences and operational excellence

Responsibilities

Key Responsibilities

• Technical Issue Management
• Runbook & Monitoring Validation
• Cross-Functional Insight & Collaboration
• Product & Automation Enhancement
• Technical Leadership & Governance
• Communication & Reporting
• Strategic Sustainment Planning

Sub-Responsibilities

• Perform initial diagnosis and triage of technical issues, resolving independently when possible.
• Collaborate with internal and external teams to identify root causes and drive timely resolution of software incidents.
• Partner with Product Owners to validate runbooks, ensure accuracy of monitoring dashboards, confirm SLAs, and refine customer notification procedures.
• Connect insights across multiple workstreams to improve product performance and user satisfaction.
• Work efficiently across teams to ensure the product consistently meets customer expectations.
• Enhance logging and monitoring for faster and more accurate error detection.
• Develop automation to detect compliance requirements and optimize resource usage.
• Provide code reviews and share best practices with peers.
• Advise on segmentation and prioritization of sustainment engineering work to maximize business value.
• Proactively communicate with leadership, providing clear updates on task ownership, timelines, risks, and resolution paths.
• Define tailored sustainment strategies for each product.
• Identify risks and challenges through structured analysis and stakeholder engagement.

Qualifications

Who Are We Looking For?

• 3-5 Years of experience as Sustain Engineer.
• Hands-on experience in Web development, multi-layered architecture (preferred), ReactJS, Node.js, Power BI, Microsoft Azure, and RDBMS.
• Can analyse a problem statement using relevant data. Able to research techniques or solutions and propose a viable approach.
• Expertise in one or more software languages and design patterns.
• Understands how to refactor code to make it more modular, scalable, easier to support. Knows how to break features down into components to be developed in parallel by other engineers.
• Has ways to get more efficiency out of compute resources (without adversely impacting customers).
• Able to constructively coach engineers -- via code reviews, design reviews, etc. Able to craft technical interview questions and independently evaluate candidate skills.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.