Sr Manager, Medical Information

Gilead Sciences; Ciudad de México; Presencial; MXN 1,790,000 - 2,328,000; Jornada completa

Descripción de la vacante

A global biopharmaceutical company based in Mexico City is looking for a Medical Information Specialist – Senior Manager. This position responds to unsolicited medical requests regarding the company’s products and collaborates with various internal teams to provide accurate and timely information. The ideal candidate has a Pharmacy, Nursing, or related degree with at least 7 years of experience in medical information or a pharmaceutical environment. Strong communication and analytical skills are essential for this role.

Formación

• A degree in Pharmacy, Nursing, or Life Sciences is required.
• 7+ years of experience is preferred, including in a healthcare setting.
• Experience in the pharmaceutical industry or a Medical Information vendor is required.

Responsabilidades

• Respond to medical requests for information about Gilead products.
• Collaborate with cross-functional teams for complex requests.
• Maintain document repository and keep it updated.
• Lead patient engagement initiatives and quality assurance processes.

Conocimientos

Excellent written and verbal communication skills

Ability to articulate scientific data clearly

Analytical skills

Strong attention to detail

Project management skills

Educación

Pharmacy, Nursing or Medical / Life Sciences degree

7+ years of experience in Medical Information

Descripción del empleo

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life‑changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Medical Information Specialist – Senior Manager

Job Overview

Responds to unsolicited medical requests regarding Gilead products from HCPs, members of the public, and internal Gilead colleagues. Responses are provided in a timely manner using approved standard documents, up‑to‑date literature support and other resources. Uses scientific and MI expertise to drive strategic initiatives and empower Gilead partners, HCPs, patients and other requestors with globally aligned resources that enable timely, informed decisions and improved patient outcomes.

Responsibilities

• Respond to unsolicited requests for medical and scientific information regarding Gilead products and documents in the request handling system (MiQ).
• Research and collaborate with cross‑functional colleagues to provide responses to complex requests.
• Create, update, review, quality‑check and potentially approve MI response documents in accordance with local laws and regulations.
• Collaborate with affiliate internal partners—medical affairs, development, regulatory, global patient safety and operations, commercial—to manage global response topics and content.
• Prepare and support use of local response documents for resolution of complex requests.
• Maintain a document repository with regular reviews of approved documents for new data from regulatory updates, scientific conferences, literature searches, proactive surveillance and newly published materials.
• Understand the needs and preferences of internal and external partners and customers.
• Review and analyze MI databases for trends, customer insights and data gaps, and prepare customer interaction reports for internal stakeholders.
• Plan and support MI booths at scientific congresses, answer scientific questions (travel may be required), and attend relevant sessions to enhance TA knowledge.
• Create TA and product training materials and provide training to cross‑functional colleagues and vendors.
• Support departmental strategic initiatives such as product launches, labeling updates, and patient engagement.
• Execute and drive global initiatives and actions to advance the provision of MI and improve patient care.
• Participate in events from external MI organisations across the pharmaceutical industry.
• Identify, report and record adverse events and product complaints in a timely manner in accordance with SOP.
• Participate in global and regional MI activities and projects in line with strategic MI plans.
• Serve as department SME for one or more product(s) or TA.
• Manage local QA processes, including the evaluation of medical request reports to ensure documentation and consistency in responses.
• Collect, present and share MI customer interaction reports, identify data gaps, and develop content strategy.
• Collaborate with global MI affiliate stakeholders to align on global content planning and therapeutic area strategy.
• Lead patient engagement initiatives such as the development of patient response documents (when local laws allow).
• Participate in developing or updating department policy guidelines and SOPs.
• Lead or co‑lead and partner with other affiliate MI teams on global and local MI initiatives and projects.
• Possibly manage direct line responsibility for non‑permanent colleagues (contractors, MI fellows).
• Serve as liaison for TA and department-specific training for new staff, cross‑functional colleagues, and vendors.
• Manage local distributors or MI vendors, including quality and compliance.
• Lead timely communication of trends, customer insights, and data gaps with key stakeholders.

Knowledge and Skills

• Excellent written, verbal and interpersonal communication skills; ability to work well in multidisciplinary teams across geographies.
• Ability to communicate scientific data clearly to diverse audiences, including the public.
• Knowledge of Gilead’s marketed and investigational products and applicable regulatory and legal requirements for MI.
• Analytical skills to evaluate clinical, biomedical and scientific data.
• Ability to build and maintain good working relationships with departmental and cross‑functional colleagues.
• Understanding of stakeholder needs and priorities.
• Advocacy for MI at the affiliate or global level.
• Strong attention to detail, project‑management, problem‑solving, and creative thinking.
• Excellent organization and planning skills; ability to manage multiple projects in a fast‑paced environment.
• Awareness of digital solutions for communicating with healthcare providers and patients.
• Previous experience with problem‑solving and project management is preferred.
• Preferred experience as a specialist in MI at local affiliate or global level.
• Previous leadership experience preferred; demonstrated ability to manage and lead staff.
• Strong knowledge of therapeutic area and Gilead products.
• Strong knowledge of all applicable local regulatory and legal requirements for Medical Affairs activities.

Education and Experience

• Pharmacy, Nursing or Medical / Life Sciences degree / advanced degree or equivalent.
• Experience in MI preferred or comparable experience within a healthcare/clinical environment required.
• Experience in the pharmaceutical industry or a MI vendor required.
• Previous experience minimum 7 years preferred (may include advanced degree course).

For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.