Specialist CSX COE

Henkel; Estado de México; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global consumer goods firm is seeking a professional in Mexico to manage supply and stock activities ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree, over 3 years of related experience, and knowledge in stock management and SAP. The company offers a flexible work scheme and diverse growth opportunities.

Servicios

Flexible work scheme with flexible hours

Diverse national and international growth opportunities

Global wellbeing standards with health programs

Gender-neutral parental leave for 8 weeks

Employee Share Plan with Henkel matching shares

Flexible Benefits

Savings fund

Friday early finish

Formación

• 3+ years of experience in a related field (supply chain, customer service)
• Knowledge in stock management
• Experience with SAP is required.

Responsabilidades

• Manage stock levels to secure availability for customer orders.
• Build customer trust by providing accurate supply information.
• Support implementation of customer experience initiatives.

Conocimientos

Supply chain management

Customer service

Stock management

SAP

Order to cash process

Educación

Bachelor degree in Administration or similar

Descripción del empleo

About this Position Accountable for securing supply & stock shortages management, ensuring agility and reliability, supporting an amazing customer experience. Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs.

What you´ll do

• Accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
• Stock Management: Orchestrate and prioritize customer needs vs. Supply Chain capabilities, monitoring stock levels (incl. material lifecycle) to secure availabilities to fulfill outstanding customer and intercompany orders, while minimizing costs. Manage stock (cross SBU) in case of shortages and force majeures, prioritizing cases based on customer segmentation, customer specific requirements & delivery priority rules. Manage material lifecycle phase in/out in collaboration with CSX, Supply Planning, Material Master Data (MMD) and GBS+. Support ad-hoc requests (i.e. customer batch prolongation, mature stock, etc).
• Build customer’s trust & relationship by providing relevant & accurate supply and stock information to CSX team and specific customer solutions to ensure superior customer experience and error-free management.
• Enter relevant information into the customer relationship management system after each contact with relevant team responsible to solve a customer request or issue and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.
• Provide a quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention. Responsibilities may include resolving supply chain/ customer issues and/or providing/managing data.
• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing via CSX.

What makes you a good fit

• Bachelor degree in Administration or similar.
• 3+ years of experience in a related field (supply chain, customer service)
• Knowledge in stock management
• SAP
• Order to cash process knowledge

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.