Solutions Engineer, LATAM Market

Aircall; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading customer communications platform in Mexico City seeks an outstanding Solutions Engineer to join the Revenue team. In this role, you will be the primary Solutions Engineer for LATAM, providing technical expertise, ensuring successful customer integrations, and influencing the team from day one. You should have experience in managing complex projects, fluent in both Spanish and English, and a basic understanding of programming languages. Join a fast-paced environment that values diversity and encourages innovation.

Servicios

Competitive salary package

Work-life balance

Fast-learning environment

Diverse and multicultural team environment

Formación

• Understanding customer needs throughout the sales cycle.
• Curiosity with a critical mindset to challenge thoughts positively.
• Ability to manage complex projects and various stakeholders.
• Previous role as a Solutions Engineer or similar position.
• Knowledge of at least one programming language.

Responsabilidades

• Work closely with sales directors and account managers.
• Provide technical product expertise including integrations.
• Map customer processes and tools for system integration.
• Set up Proofs of Concept with clients.
• Champion product roadmaps internally and externally.
• Build internal documentation for workflows.
• Enable third-party partners for technical implementations.
• Contribute to developer platform materials.

Conocimientos

Technical product expertise

Understanding customer needs

Fluency in Spanish

Fluency in English

Project management

Programming basics

Descripción del empleo

Aircall is a unicorn AI‑powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Our momentum comes from a simple but powerful idea: help every customer‑facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post‑call tasks, and AI Assist Pro delivers real‑time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.

We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world‑class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.

At Aircall, you’ll join a company in motion—ambitious, profitable, and product‑driven—where impact is visible, decisions are fast, and growth is real.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast‑paced, team‑driven environment where curiosity, trust, and impact matter, you'll fit right in.

About the Role

We are looking for an outstanding Solutions Engineer to join the Revenue team.

You are going to be our #1 Solutions Engineer in LATAM, and you will be able to impact our team and our customers starting from day one.

The Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams with the technical knowledge they need to achieve their objectives.

Key Responsibilities

• Working closely with all the local sales directors, Account Executives (AEs), and Account Managers (AMs) during the sales process and throughout the customer life cycle.
• You will be providing technical product expertise, especially integration, responding to RFIs, RFPs and helping customers design and lead Proof of Concepts (POC) to showcase Aircall and its capabilities.
• Integrations, APIs, and webhooks are the main focus of the team and where we can bring value to your team. You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system as their productivity tool.
• Setting up POC together with your clients providing technical and network expertise also in the pre‑sales activities.
• A product roadmap champion internally and externally with our Revenue teams and in conversations with prospects and clients.
• Building internal documentation on how to build these workflows and empower everyone within the teams with technical expertise.
• Working closely with our third‑party Partners and resellers in order to enable them for technical complex implementations.
• Contribute to the developer platform with materials, solutions, and services offered to clients to share them with the community.

Qualifications

• You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.
• You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way.
• You live in the nexus between business, sales, and technology.
• You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases.
• You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM).
• You already have previous expertise as a Solutions Engineer/Sales Engineer or you have always been the go‑to‑person for technical questions as playing a role as an AE or Strategic CSM in a tech company.
• Fluent in both Spanish & English.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆♀️ Our people matter, work‑life balance is important at Aircall

📚 Fast‑learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi‑cultural mindset

💶 Competitive salary package & benefits

DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. Find our Candidate Privacy Notice Here.