Senior Process Executive

Infosys; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology consulting firm in Monterrey is seeking a Customer Service Senior Process Executive. This role requires proven experience in customer service and proficiency in English. The ideal candidate will process orders, handle customer complaints, and provide excellent service in a fast-paced environment. The position is full-time, requiring 100% in-office presence.

Formación

• 6 months to 1 year experience in a Customer Service environment.
• Work availability to be 100% in office.
• Basic supply chain knowledge is a plus.

Responsabilidades

• Process orders and returns.
• Provide information about customer orders.
• Deliver high customer service in a technology context.

Conocimientos

Customer Service Experience

Proficient in English

Excellent communication skills

Flexibility

Herramientas

O365

Descripción del empleo

Job Title: Customer Service Senior Process Executive – Ejecutivo de Procesos Senior, Customer Service

Location: Monterrey, Mexico.

Department: Americas Customer Care

Reports To: Customer Service Team Lead

Mandatory

• Proven 6 m to 1 year experience in a Customer Service environment.
• Proficient in English.
• Excellent command of English to work in a multi-cultural environment.
• Excellent verbal, written and interpersonal communication skills.
• Work different shifts on the last day of the Month.
• Flexibility to work on weekends very occasionally.
• Availability to Work 100% in office.
• Experience in O365.
• Live time support tool/Face to face customer experience.
• Agile Methodologies.
• Result and target focused

Nice to have

• Basic supply chain knowledge.
• Order and contract management in CRM/ERP/Dynamics is a plus.

Key Responsibilities

• Process orders, and process returns.
• Help customers with complaints and questions.
• Give customers information about their orders.
• Deliver high customer service to perform support within a supply chain for a technology service provider.
• Ticket support.
• Live chat support.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country: Mexico

State / Region / Province: Nuevo Léon

Work Location: Monterrey

Interest Group: Infy Mexico

Domain: Customer Service

Skillset: Technology|Microsoft Technologies|Customer Care Framework

Company: Infosys Mexico

Role Designation: 232ASRPREX Senior Process Executive