Senior Incident Leader - Cloud Operations & Resilience

SAP SE; Ciudad de México; Presencial; MXN 1,071,000 - 1,786,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Major Incident Manager in Monterrey, Mexico, to lead high-impact escalations and restore service continuity for global customers. Candidates should possess over 6 years of experience, with strong skills in incident management, technical leadership, and customer communication. Ideal candidates will have a solid understanding of SAP technologies and must engage in cross-functional coordination. This full-time role offers opportunities for personal growth within a diverse and innovative environment.

Servicios

Continuous learning opportunities

Flexible working models

Team-based culture

Formación

• 6+ years of experience, especially in IT infrastructure or networking.
• Strong knowledge of databases and operating systems.
• Familiarity with high availability and disaster recovery.

Responsabilidades

• Lead and manage service escalations end-to-end.
• Coordinate cross-functional teams for issue resolution.
• Support customer communication and document learnings.

Conocimientos

Technical leadership

Customer-oriented mindset

Incident management

Coordination skills

Educación

ITIL Foundation certification

Herramientas

SAP technologies (NetWeaver, HANA)

Descripción del empleo

A leading technology company is seeking a Major Incident Manager in Monterrey, Mexico, to lead high-impact escalations and restore service continuity for global customers. Candidates should possess over 6 years of experience, with strong skills in incident management, technical leadership, and customer communication. Ideal candidates will have a solid understanding of SAP technologies and must engage in cross-functional coordination. This full-time role offers opportunities for personal growth within a diverse and innovative environment.