Senior Customer Success Manager

Growth Troops; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A dynamic digital services company is seeking a Senior Customer Success Manager to manage high-value client accounts and drive success. In this role, you'll lead onboarding and training while acting as a strategic partner to align services with customer objectives. The ideal candidate will have over 4 years of experience, a familiarity with CRM systems, and outstanding communication skills. This is a remote, full-time position, allowing substantial impact on client and company growth.

Servicios

High-ownership role

Collaborative team environment

Mission-driven opportunities

Formación

• 4+ years of experience in Customer Success, Account Management, or Consulting.
• Proven success independently managing 10+ clients or projects.
• Deep familiarity with CRM systems and automation tools.

Responsabilidades

• Manage a portfolio of high-value client accounts.
• Lead onboarding and training experiences.
• Serve as a strategic partner aligning services.

Conocimientos

Customer Success Management

Account Management

Communication Skills

Data Analysis

Process Optimization

Herramientas

HubSpot

Zapier

CRM Systems

Descripción del empleo

Senior Customer Success Manager :

• Remote | EST Hours (Mon-Fri, 9AM-6PM) | Full-Time | Reports to Executive Leadership_

Are you a strategic, people-centric leader ready to elevate the customer journey from start to scale?

We're hiring a Senior Customer Success Manager to champion long‑term relationships and drive meaningful outcomes for our clients in a fast‑paced, content‑driven environment.

In this high‑impact role, you'll take ownership of the entire customer lifecycle—from onboarding and activation to retention, expansion, and advocacy.

You'll act as a trusted advisor, process optimizer, and mentor while designing scalable systems that deliver consistent client value.

If you're tech‑savvy, detail‑oriented, and thrive in remote‑first teams, we want to hear from you.

What You'll Be Doing :

• Manage a portfolio of high‑value client accounts, ensuring high engagement, satisfaction, and measurable success
• Lead onboarding and training experiences that create strong first impressions and early wins
• Serve as a strategic partner, aligning services with customer objectives and KPIs
• Develop and iterate on scalable workflows and SOPs using tools like HubSpot, Zapier, and Slack
• Monitor customer health via CRM insights and take proactive action to ensure retention and growth
• Partner with cross‑functional teams to streamline service delivery and improve the overall experience
• Conduct regular check‑ins, performance reviews, and strategic planning sessions with clients
• Source testimonials, referrals, and success stories to support customer marketing efforts
• Handle challenging client situations with empathy and professionalism
• Mentor junior CSMs and contribute to building a world‑class customer success practice

What You’ll Bring :

• 4+ years of experience in Customer Success, Account Management, or Consulting—ideally in a digital services or content‑focused business
• Proven success independently managing 10+ clients or projects
• Deep familiarity with CRM systems (HubSpot, Go High Level) and automation tools like Zapier
• Outstanding communication skills across calls, video, and async platforms
• Hands‑on experience with Slack, Calendly, and other remote collaboration tools
• Process‑driven mindset with strong attention to detail and a knack for setting expectations
• Data‑savvy and results‑oriented—able to spot trends, identify risks, and drive improvements
• Bonus : Experience with podcast production, content marketing, or onboarding in a media‑centric context
• Must be available to work full‑time during U.S. Eastern Time business hours

Why Join Us :

• High‑ownership role with direct impact on client success and company growth
• A supportive, collaborative team that values initiative, innovation, and transparency
• Opportunity to scale a mission‑driven customer success function from the ground up
• Remote‑first culture powered by smart tools and streamlined communication