Senior Consultant, Front Office, CDC, Customer Delivery

Nasdaq; Monterrey; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology firm in Monterrey is seeking a qualified individual for a software implementation role. The successful candidate will be responsible for configuring and installing software, conducting customer workshops, and providing product training. A degree in Computer Science or related field is required, along with a strong interest in software implementation and process management. Knowledge of SQL is preferred. This position may involve working on-site or through a remote connection.

Formación

• Strong interest in software implementation and process management.
• Experience within GRC and associated IT subjects.
• Degree or equivalent experience in a relevant field.

Responsabilidades

• Implements and configures the software according to requirements.
• Runs customer workshops to define detailed product requirements.
• Prepares and delivers training to end-users and administrators.
• Performs installations and technical setups at client sites.
• Keeps knowledge and skills updated for excellent job performance.
• Performs administrative tasks accurately and on time.

Conocimientos

Knowledge of SQL language

Software implementation

Process management

Educación

Degree in Computer Science, Business/Finance or related discipline

Descripción del empleo

Implements and configures the software, within the boundaries of the project plan, according to specified requirements and following best practices. Installation and technical setup of the platform, employees will be at client site or through a remote connection. Delivering functional, technical or project information to sales that can be used as input for commercial proposals or as information documents.

• Run customer workshops to define the detailed product requirements.
• Working with configuration and customization of the software in an effective manner, within the boundaries of the project plan and the agreed functional requirements to ensure a smooth application and fully implemented functional requirements.
• Prepares material and gives product related training to end-users and administrators in order to achieve well trained users who are able to use the product.
• Perform installations and technical setups of the platform, onsite at clients or through a remote connection
• Pro-actively keeps knowledge and skills up-to-date in order to be able to perform an excellent job.
• Performs administrative tasks on-time and makes sure the information given is precise and complete, according to regulations, in order to keep the administration accurate and precise.
• Prepares contents and leads sessions for colleagues in order to share knowledge and experiences in own- and other departments.
• Actively contributing to delivering functional, technical or project information to sales that can be used as input for commercial proposals or as information documents.
• Be complementary to the success and growth of the individual employees as well of the team.

• Education Required: Degree qualified in Computer Science, Business/Finance or related discipline, or equivalent work experience.

• Special Qualifications: Knowledge of SQL language is a preference
  - Experience and a strong interest in software implementation and process management is required
  - Experience within GRC, application functionality technical IT subjects and products is an advantage

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.