Salesforce Business Analyst

Digitech; A distancia; MXN 1,257,000 - 1,617,000; Jornada completa

Descripción de la vacante

A technology company is seeking a Salesforce Business Analyst to work remotely. The ideal candidate will have over 3 years of experience in Salesforce projects, responsible for translating customer requirements into effective solutions. Key responsibilities include leading discovery sessions, documenting specifications, and working with customers and technical teams to ensure seamless implementations. Strong communication skills and a solid understanding of Salesforce capabilities are necessary. This full-time position offers a mid-senior level engagement in the software development sector.

Formación

• 3+ years as a Business Analyst on Salesforce projects.
• Strong understanding of Salesforce capabilities including Flows, automation, and validation rules.
• Proven experience gathering and documenting requirements.

Responsabilidades

• Lead discovery and requirements-gathering sessions with customers.
• Translate business needs into user stories and specifications.
• Collaborate with delivery teams to clarify requirements.

Conocimientos

Business analysis

Salesforce capabilities

Customer-facing communication

UAT support

Analytical skills

Collaboration with technical teams

Project management

Herramientas

JIRA

Descripción del empleo

Job Title: Salesforce Business Analyst

Location: Remote

Work Modality: Remote

Schedule: Full-time

Role Purpose

The Salesforce Business Analyst is responsible for translating customer business requirements into scalable Salesforce solutions, with a focus on a Salesforce-native lending platform. This role leads discovery, documents clear specifications, and works closely with customers and delivery teams to ensure solutions align with business objectives and platform best practices.

Key Responsibilities

• Lead discovery and requirements-gathering sessions with new and existing customers.
• Translate business needs into user stories, acceptance criteria, and configuration specifications.
• Create and maintain process maps and requirements documentation.
• Collaborate with delivery / technical teams to clarify requirements and validate solution designs.
• Act as the primary customer-facing analyst during implementations, managing expectations and communication.
• Serve as a trusted advisor to existing customers, recommending enhancements and best practices.
• Plan and support UAT, ensuring all requirements are tested and validated.
• Capture customer feedback and contribute to continuous improvement of the platform and BA processes.
• Support change management by explaining the impact of new features, workflows, and integrations.

Required Skills & Experience

• 3+ years as a Business Analyst on Salesforce projects (ideally with managed packages or complex Salesforce-native apps).
• Proven experience gathering, analyzing, and documenting requirements for implementations and enhancements.
• Strong understanding of Salesforce capabilities, including: Flows and automation, Validation rules and security (profiles / permission sets), Lightning components and UI configuration.
• Experience creating clear user stories, acceptance criteria, and process documentation.
• Hands‑on experience supporting UAT and managing test cases and defects.
• Experience with JIRA or similar project / issue-tracking tools.
• Strong customer-facing communication skills and ability to lead discovery sessions.
• Analytical, detail-oriented, and able to break down complex workflows into executable requirements.
• Ability to manage multiple projects and shifting priorities.
• Strong collaboration with technical teams and business stakeholders.
• Preferred: Experience in lending, financial services, or a similar industry.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Software Development

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