Salesforce Administrator

Restaurant365; Estado de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A cloud-based restaurant management solution is seeking a Salesforce Administrator to enhance user productivity and data quality. In this role, you will manage Salesforce configuration, administer user access, and drive data quality initiatives while collaborating with various teams. The ideal candidate has 2-5 years of Salesforce experience and strong bilingual communication skills. This position values your development within the team and offers a chance to excel in a SaaS environment.

Formación

• 2–5 years of Salesforce administration experience with hands-on configuration.
• Strong written and verbal communication skills in English and Spanish.
• Solid understanding of platform security and governance.

Responsabilidades

• Configure, secure, and support the Salesforce platform.
• Handle incoming support requests and manage tickets.
• Administer core platform setup and governance.
• Drive data quality and perform deduplication.
• Partner cross-functionally with teams and gather feedback.

Conocimientos

Salesforce administration

User/access management

Flow automation

Data quality management

Communication in English and Spanish

Educación

Bachelor's degree

Herramientas

Salesforce CPQ

Data Loader/Import Wizard

Descripción del empleo

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Salesforce Administrator configures, secures, and supports Restaurant365’s Salesforce platform to drive user productivity and data quality across Sales, Marketing, Customer Success, Finance, and RevOps. They own day‑to‑day administration, user management, platform security, and platform maintenance with demonstrable skills in Salesforce CPQ support. They collaborate closely with Salesforce end users (internal stakeholders and customers) to collaborate, troubleshoot, and resolve issues aligning work to team priorities.

How you'll add value:

• Handle incoming support requests: manage tickets, root‑cause analysis, communication, and quick wins; elevate appropriately and document solutions.
• Support Salesforce CPQ: assist with product/catalog updates, price rules, discounting logic, quote templates, approvals, troubleshooting, partnering with senior admins/engineers for complex changes.
• Administer core platform setup and governance: org health checks, release readiness, Sandbox management, and completion of day‑to‑day tasks to keep the org and its users operational.
• Own user and access management: user provisioning/deprovisioning, roles, profiles, permission sets, public groups, OWD, and sharing rules; maintain a least‑privilege model.
• Implement and maintain declarative configuration: fields, objects, page layouts, record types, Lightning apps, dynamic visibility, flows, validation rules, assignment rules, approval processes.
• Drive data quality: deduplication, data imports/updates (Data Loader/Import Wizard), validation and governance, backup/restore coordination, and health dashboards.

• Ensure security and compliance: apply platform security best practices, monitor session/login policies, and partner with IT/Sec on policies.
• Participate in Agile delivery: refinement, planning, standups, reviews; provide clear estimates, surface risks, and meet acceptance criteria.
• Maintain documentation and training: update admin runbooks, change logs, and “how‑to” guides; deliver concise user enablement and release notes to drive adoption.
• Partner cross‑functionally: gather feedback and customer insights, align individual work to team priorities, and coordinate with developers and data/integration teams.

What you'll need to be successful in this role:

• 2–5 years of Salesforce administration experience with strong hands‑on configuration across Sales Cloud (Service/Experience Cloud exposure a plus); bachelor’s degree.
• Strong written and verbal communication skills in English and Spanish, including the ability to engage in clear, effective written communication with customers and collaborate thoughtfully with internal stakeholders.
• Solid platform skills: user/access management, sharing/security model, Flow automation, validation rules, approval processes.
• CPQ familiarity: experience supporting Salesforce CPQ or similar (e.g., product/rule maintenance, quote template tweaks, approvals), with desire to deepen expertise.
• Data stewardship: imports/exports, deduplication, data quality KPIs, and basic data governance practices.

• DevOps hygiene: Sandbox usage, change control, and release readiness; Git/Copado exposure is a plus.
• Certifications: Salesforce Administrator strongly preferred; Advanced Administrator and/or CPQ Specialist a plus.

R365 Team Member Benefits & Compensation

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.