Retail Excellence Director

Parfums Christian Dior; Ciudad de México; Presencial; MXN 1,200,000 - 1,800,000; Jornada completa

Descripción de la vacante

A leading luxury retail brand in Mexico City is seeking a Retail Director to drive retail performance, oversee operations across multiple sales locations, and ensure exceptional client experiences. The ideal candidate has a Bachelor's degree, at least 10 years of leadership experience in luxury retail, and strong skills in communication and negotiation. This role offers competitive compensation in a dynamic retail environment.

Formación

• Minimum of 10 years of experience in leadership positions in the commercial area, preferably in luxury retail.
• Demonstrable experience in managing large sales teams (300+ people).
• In-depth knowledge of the retail market and consumer behavior.

Responsabilidades

• Achieve sustained growth in a competitive environment balancing results with strategy.
• Manage excellence in brand and retail performance across 100+ points of sales.
• Develop training strategies to elevate service and sales skills.

Conocimientos

Leadership

Communication

Negotiation

Results-oriented

Customer-centric mindset

Retail focus

Educación

Bachelor's degree in Business Administration, Marketing, or related field

Descripción del empleo

Lead our retail strategy, driving retail performance and operational excellence for our brick and mortar sales channels. This role ensures the achievement of sell-out objectives, the implementation of brand standards and the development of retail talent, while creating an exceptional client experience.

Job responsibilities

Retail Performance:

• Achieve sustained growth in a highly competitive environment and balancing short-term results with long-term strategy building.
• Establish and monitor ambitious sales targets, ensuring the achievement of annual goals.
• Manage and guarantee the excellence in our brand and retail performance operation across 100+ points of sales, varying in size, format, and commercial dynamics.
• Optimization and implementation of retail tools
• Monitoring and improvement of retail indicators.

People Leadership & Development:

• Lead and inspire multi-generational teams to maintain a high level of motivation without losing focus on results, in order to retain and develop talent.
• Foster a culture of high performance, accountability, and customer obsession, in line with brand values.
• Develop training strategies in collaboration with the Retail & Education team, continuously elevating the level of service, sales skills, and brand knowledge.
• Implement incentive and recognition programs

Client Experience & Maison Standards:

• Ensure the consistency and excellence of the customer journey, ensuring compliance with the Maison's standards at every touchpoint.
• Implement best practices and new retail concepts that enhance customer engagement and loyalty.

Operational Excellence & Budget Management:

• Efficiently manage retail and training budgets, optimizing investments to maximize ROI.
• Work closely with other stakeholders and ensure that teams in other departments are aware of the impact of their processes and decisions on retail and on point-of-sale (POS) teams.

Relationships with clients:

• Build and maintain strong relationships with our customers and key stakeholders, negotiating favorable conditions and ensuring brand visibility and positioning.

Analysis & Reporting:

• Track and analyze retail indicators for sales, sell-out, inventory turnover, customer satisfaction, etc.
• Use the information obtained from data analysis to make informed decisions and optimize the retail strategy.

Profile

Requirements:

• Bachelor's degree in Busiess Administration, Marketing, or related field.
• Minimum of 10 years of experience in leadership positions in the commercial area, preferably in the luxury retail sector.
• Demonstrable experience in managing large sales teams (300+ people).
• In-depth knowledge of the retail market and consumer behavior.
• Excellent communication, negotiation, and influencing skills.
• Results and service oriented
• Retail focus
• Advanced english

Key Competencies

• Strategic vision & execution excellence.
• Inspirational leadership & talent development.
• Customer-centric mindset with luxury retail sensitivity.
• Strong business acumen & financial management.
• Agility, adaptability and innovation orientation.
• Transversal leadership