Remote Travel Specialist

HJB Travels; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global travel agency is seeking a Remote Travel Specialist to guide clients through their travel journeys, ensuring a seamless experience from planning to return. This position involves answering inquiries, helping with bookings, and providing destination information. Candidates should possess excellent communication skills, a background in customer service, and an enthusiasm for travel. Flexibility to work remotely with opportunities for growth and access to exclusive travel perks are also provided.

Servicios

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community focused on travel experiences

Formación

• Strong communication skills required for client interactions.
• Customer service experience in travel or hospitality is ideal.
• Detail-oriented with excellent organizational habits.
• Familiarity with booking tools and technology essential.
• Passionate about travel and helping clients.

Responsabilidades

• Respond promptly to client inquiries via various channels.
• Assist clients with booking modifications and cancellations.
• Provide up-to-date information on travel destinations.
• Confirm travel plans and gather post-trip feedback.
• Address client concerns with empathy and efficiency.

Conocimientos

Excellent communication skills

Customer service background

High attention to detail

Organizational skills

Tech-savvy

Enthusiasm for travel

Descripción del empleo

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in Mexico, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.