Remote Service Concierge — Compassionate Family Support

Meadow Memorials; A distancia; MXN 698,000 - 961,000; Jornada completa

Descripción de la vacante

A leading end-of-life care company is seeking a Service Representative to support families through the cremation process. This full-time remote role involves responding to inquiries, managing customer journeys, and ensuring smooth operations. Ideal candidates have empathy, strong communication skills, and a background in customer service or hospitality. Join a company redefining industry standards and make a meaningful impact on families navigating loss.

Servicios

10 days of PTO plus US holidays

Fully remote work

Growth opportunities within the company

Formación

• 2+ years of experience in customer-facing, operations, or hospitality roles.
• Ability to communicate clearly and build trust quickly.
• Strong multitasking skills with accuracy and attention to detail.

Responsabilidades

• Respond to inbound calls, texts, and emails with empathy and professionalism.
• Own key stages of the customer journey and manage paperwork.
• Collaborate with internal teams and external partners to move cases forward.

Conocimientos

Customer service

Empathy

Multitasking

Herramientas

HubSpot

Aircall

Slack

Descripción del empleo

A leading end-of-life care company is seeking a Service Representative to support families through the cremation process. This full-time remote role involves responding to inquiries, managing customer journeys, and ensuring smooth operations. Ideal candidates have empathy, strong communication skills, and a background in customer service or hospitality. Join a company redefining industry standards and make a meaningful impact on families navigating loss.