Remote Review & Reputation Manager

Heirloom Property Management; Región Centro; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A growing vacation rental management company in Mexico is seeking a Review Manager to enhance guest satisfaction by actively managing reviews and resolving issues. The ideal candidate will possess a sales-driven mindset and excellent communication skills. The role offers a competitive base salary of 15,000 MXN per month, with performance bonuses bringing potential earnings to 45,000 MXN or more. Flexible remote work is also available.

Servicios

Flexible remote work

High bonus potential

Impact on guest satisfaction

Formación

• A person of absolute integrity and honesty with good follow-through.
• Confident on the phone, even with upset guests, and skilled at de-escalating issues.
• Hospitality, customer service, and sales background is a plus.

Responsabilidades

• Monitor and manage reviews across multiple platforms.
• Respond quickly and strategically to guest feedback.
• Call guests directly to resolve issues.
• Work with platforms to contest and remove unfair reviews.
• Track trends in reviews and provide feedback.

Conocimientos

Sales-driven mindset

Persuasive communication

Problem-solving attitude

Detail-oriented

Impeccable English communication

Descripción del empleo

A growing vacation rental management company in Mexico is seeking a Review Manager to enhance guest satisfaction by actively managing reviews and resolving issues. The ideal candidate will possess a sales-driven mindset and excellent communication skills. The role offers a competitive base salary of 15,000 MXN per month, with performance bonuses bringing potential earnings to 45,000 MXN or more. Flexible remote work is also available.