Remote Onboarding Specialist

HireLATAM; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Remote Onboarding Specialist to facilitate the onboarding process for clients in the dental industry. This fully remote position requires over two years of relevant experience, strong organizational skills, and knowledge of digital marketing. Key responsibilities include managing client expectations, organizing onboarding assets, and ensuring a smooth transition to the account management team. The role offers various benefits, including paid time off and opportunities for growth.

Servicios

Fully remote position

Paid time off (PTO)

Paid holidays

Growth opportunities

Formación

• 2+ years of experience in client onboarding, project management, or digital marketing support.
• Strong organizational skills to manage multiple clients simultaneously.
• Excellent written and verbal communication skills.

Responsabilidades

• Take ownership of new clients and ensure smooth onboarding.
• Lead the onboarding process for digital marketing services.
• Coordinate internally with various teams to confirm readiness.

Conocimientos

Client onboarding experience

Organizational skills

Communication skills

Digital marketing knowledge

Descripción del empleo

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Remote Onboarding Specialist (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $3,000 - 4,000 USD/month depending on experience paid via Deel.com or Wise (or similar platforms)

Schedule: Monday - Friday, 7:00 AM–3:00 PM PST (1-hour lunch break)

Job Overview

Our client is a specialized growth partner for dental practices, focused on implant dentistry. They provide digital marketing, SEO, website development, and growth systems designed specifically for high-value dental services. Their mission is to help practices attract better patients, grow predictably, and scale with confidence through proven strategies and deep dental industry expertise.

The Digital Marketing Onboarding Specialist is responsible for onboarding new clients immediately after handoff from the Sales team. This role owns the onboarding process end-to-end—ensuring clients are successfully set up, aligned on strategy, and fully prepared before being transitioned to the Account Management team. This position plays a critical role in client experience, retention, and long-term success by creating a smooth, organized, and professional onboarding experience.

Responsibilities

• Take ownership of new clients immediately after handoff from the Sales team
• Successfully onboard new clients and ensure a smooth, complete transition to the Account Management team
• Lead the onboarding process for digital marketing, SEO, and website services
• Serve as the primary point of contact during onboarding, setting expectations and guiding clients through next steps
• Clearly communicate agreed-upon strategy, scope, timelines, and deliverables
• Collect, organize, and validate all required onboarding assets (intake forms, branding, website access, analytics, logins, content, etc.)
• Ensure all onboarding requirements are completed, approved, and documented before handoff
• Coordinate internally with marketing, SEO, web, and operations teams to confirm readiness
• Track onboarding progress and timelines to prevent delays or missed items
• Proactively identify and resolve onboarding issues before they impact delivery
• Contribute to improving and standardizing onboarding processes as the company scales

Qualifications, Skills, and Key Competencies

Required

• 2+ years of experience in client onboarding, account coordination, project management, or digital marketing support
• Strong organizational skills with the ability to manage multiple clients simultaneously
• Excellent written and verbal communication skills
• Working knowledge of digital marketing services (SEO, websites, analytics, paid ads, or related services)
• High attention to detail and strong follow-through
• Comfortable working in a fast-paced, remote environment

Preferred / Plus

• Knowledge of the dental industry, dental marketing, or healthcare services
• Experience working in a digital marketing agency environment
• Familiarity with CRM systems, project management tools, and onboarding workflows

Key Competencies

• Ownership and accountability
• Client-first mindset
• Process-driven and detail-oriented
• Proactive problem solver
• Strong communicator who builds trust quickly

Benefits

• Fully remote position
• Paid time off (PTO)
• Paid holidays
• Opportunity for long-term growth within a scaling company
• Collaborative, high-performance team environment

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder

All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!