Remote Multilingual Support Agent (Spanish/Chinese) – LatAm

Expatrio Global Services GmbH; Ciudad de México; A distancia; MXN 458,000 - 643,000; A tiempo parcial

Descripción de la vacante

A dynamic fintech and edtech startup is seeking a Customer Support Agent (Spanish & Chinese) for a remote freelance position. You will be the first point of contact for international customers, providing exceptional support primarily via e-mail and phone. The ideal candidate should have experience in customer service and be fluent in Spanish, with proficiency in English and Chinese. Join an international team where you can make a real impact in helping students transition to life in Germany.

Servicios

Flexible working hours

Autonomous work environment

Diverse and motivated team

Formación

• Experience in customer support is required.
• Fluency in Spanish, with proficiency in English and Chinese.
• Experience in banking or health insurance is a plus.

Responsabilidades

• Be the first point of contact for customer inquiries.
• Verify documents and provide excellent customer service.
• Support customer support agents with various tasks.

Conocimientos

Customer support experience

Strong communication skills

Fluent in Spanish

Proficient in English

Proficient in Chinese

Herramientas

Helpdesk software (e.g., Zendesk)

Descripción del empleo

A dynamic fintech and edtech startup is seeking a Customer Support Agent (Spanish & Chinese) for a remote freelance position. You will be the first point of contact for international customers, providing exceptional support primarily via e-mail and phone. The ideal candidate should have experience in customer service and be fluent in Spanish, with proficiency in English and Chinese. Join an international team where you can make a real impact in helping students transition to life in Germany.