Remote Maintenance Dispatcher

GC Realty & Development; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A property management company in Mexico City is seeking a Maintenance Dispatcher. The ideal candidate will lead a team of technicians, ensuring high-quality service while managing daily operations. Responsibilities include setting expectations, coaching team members, and coordinating work order assignments. The company promotes a strong culture of accountability and growth, offering professional development support, remote flexibility, and competitive pay. Applicants should possess significant dispatching experience and strong communication skills.

Servicios

Performance-based monthly compensation

Professional growth support

Remote flexibility

10 days of accrued PTO

6 US holidays plus birthday off

Formación

• 5 years of experience in dispatching or maintenance operations.
• Ability to manage and dispatch teams of technicians.
• Strong English communication skills both written and verbal.

Responsabilidades

• Lead and manage a team of maintenance technicians.
• Set daily expectations and provide coaching.
• Coordinate daily maintenance operations and assign work orders.

Conocimientos

Leadership

Communication

Dispatching

Problem Solving

Organization

Herramientas

AppFolio

ServiceTitan

Podio

Descripción del empleo

Were not just looking for anyone - around here we move fast communicate clearly and make stuff happen. Sound like your kind of environment

Are you :

• Someone who takes ownership of your work and doesnt rest until the job is done right
• Naturally organized with a system for everything and a drive to keep things running smoothly
• Someone who thrives under pressure-staying calm focused and solutions-oriented even when things get hectic
• Confident leading people giving direct feedback and holding others accountable
• Able to coach technicians address performance issues and ensure standards are met every day

At GC Realty & Development we believe in accountability proactive problem-solving and exceptional service. Were seeking a Maintenance Dispatcher who is also a strong people‑leader - someone who thrives in a fast‑paced environment and can drive technician performance while keeping operations running smoothly. If youre highly organized tech‑savvy and results‑driven this could be your perfect fit.

What We Offer

• Base Pay : Starting at $10 USD per hour with up to 20% additional monthly compensation based on performance
• Professional growth support : GC Realty allocates an annual budget to reimburse team members for approved professional development—such as training programs certifications or skill‑building courses that enhance performance in the role.
• Remote flexibility : Work from the comfort of your home while being part of a collaborative high‑performing team.
• Strong company culture : We value ownership transparency and continuous improvement. Youll join a team that works hard supports each other and celebrates success together.
• 10 days of accrued PTO in the first year
• 6 US holidays plus your birthday off

Role Overview

As a Maintenance Dispatcher your primary responsibility is to lead and manage a team of maintenance technicians. You will set daily expectations provide coaching hold technicians accountable to performance and documentation standards and ensure they deliver high‑quality work on time.

You will also coordinate daily maintenance operations – assigning work orders prioritizing urgent requests and serving as the central point of communication to keep technicians residents and internal teams aligned.

Key Responsibilities

Leadership & Accountability

• Set daily expectations for technician start times routes documentation and communication.
• Provide real‑time coaching and feedback to improve technician performance.
• Address missed appointments delays incomplete notes / photos or communication issues immediately.
• Document performance concerns and partner with leadership when corrective action is needed.

Dispatching & Operations

• Schedule and assign maintenance technicians based on skill set location and workload to ensure timely completion of all work orders.
• Monitor technician progress update job statuses and communicate changes across teams in real time through AppFolio Podio and internal channels.
• Communicate proactively with residents to confirm appointments share updates and manage expectations.
• Review technician timecards materials and notes to verify accuracy before billing or closing work orders.
• Track KPIs such as response time completion rate and scheduling accuracy to support continuous improvement efforts.
• Collaborate with the maintenance team to adjust coverage resolve scheduling conflicts and identify process enhancements.

Required Qualifications

• 5 years of experience in dispatching scheduling field service coordination or maintenance operations.
• Proven ability to manage and dispatch 3-5 technicians simultaneously while holding them accountable and minimizing downtime or overlap.
• At least 3 years (5 preferred) of direct people management experience in a performance‑driven role including coaching holding standards and documenting corrective action.
• Strong understanding of maintenance operations repair timeframes material / labor considerations and technician skill alignment.
• Advanced English communication skills both written and verbal.
• Reliable high‑speed internet connection (50-100 Mbps download / 10-20 Mbps upload) dual‑monitor setup and functioning camera / microphone.

Preferred Qualifications

• Familiarity with AppFolio ServiceTitan Podio or other work order / field service management systems.
• Experience coordinating high‑volume work orders while balancing technician availability resident needs and operational priorities.
• Prior experience in property management or facilities maintenance.
• Demonstrated ability to identify operational bottlenecks and suggest or implement process improvements.
• Strong analytical skills and comfort working with KPIs performance dashboards and productivity metrics.
• Experience communicating with residents clients or customers in a service‑oriented role.

Ready to Lead

If youre a proactive leader who thrives in fast‑paced environments and isnt afraid to hold a team accountable we want to meet you. Apply today and show us why youd be a strong fit for this role.

Any employment offer is contingent upon the successful completion of a criminal background check and professional reference checks.

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1