Remote Director of Customer Support | Data-Driven Leader

Tribal Credit; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A fintech company is seeking a Director of Customer Support to lead customer service strategies and manage a team. The ideal candidate will have 7-10 years of experience, with at least 5 years in a leadership role, and be fluent in both Spanish and English. Responsibilities include enhancing customer support performance, providing team leadership, and improving customer satisfaction. This position is remote and offers competitive benefits, including employer-paid healthcare and unlimited time off.

Servicios

100% employer paid healthcare insurance

30 days Aguinaldo

Phone / Internet Allowance

Food Vouchers

Unlimited time off

Remote-first flexible work environment

Market-competitive salaries

Formación

• 7-10 years of customer support experience, with at least 5 years in leadership.
• Strong leadership and management skills.
• Fluent in both Spanish and English.

Responsabilidades

• Develop and implement customer support strategies.
• Manage a team of customer support representatives.
• Continuously monitor customer feedback.

Conocimientos

Leadership skills

Interpersonal skills

Communication skills

Analytical skills

Problem-solving skills

Bilingual – Spanish and English

Descripción del empleo

A fintech company is seeking a Director of Customer Support to lead customer service strategies and manage a team. The ideal candidate will have 7-10 years of experience, with at least 5 years in a leadership role, and be fluent in both Spanish and English. Responsibilities include enhancing customer support performance, providing team leadership, and improving customer satisfaction. This position is remote and offers competitive benefits, including employer-paid healthcare and unlimited time off.