Proposal & Order Execution Specialist - Monterrey Business Centre

FLSmidth; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading minerals processing supplier is seeking candidates to enhance customer service quality by translating customer requirements into proposals and orders. This role involves ownership of the end-to-end process and communication with stakeholders while collaborating closely with sales and specialists. Candidates will also manage proposal and order handling to meet customer expectations, ensuring quality and timeliness throughout. The company values diversity and inclusion in its hiring practices.

Servicios

Global network of supportive colleagues

Growth opportunities

Diverse environment

Responsabilidades

• Improve customer service quality by translating customer requirements into proposals and orders.
• Take ownership of the end-to-end process and communicate with stakeholders.
• Collaborate closely with sales and specialists on technical issues during proposal execution.
• Manage processes to ensure proposal and order handling meets customer expectations.
• Build relations with customers and colleagues.
• Handle parts and service cases within the organization.
• Drive export control and contribute to sharing best practices.
• Co-ordinate with Purchase department directly for vendor offers.
• Prepare costings and commercial proposals efficiently.
• Ensure quality and timeliness of proposal and order deliverables.
• Co-ordinate with Engineering for product validation.
• Follow up on CRM opportunities with sales managers.
• Handle claims to minimize negative impact.
• Manage overdue receivables.

Descripción del empleo

FLS is a leading minerals processing supplier to the global mining industry. We deliver proven technologies and services and expertise across the lifecycle of operations and have set targets of providing solutions for zero‑emissions mining by 2030 with our MissionZero program. We are building a new Global Business Center (GBC) in Monterrey. Our GBC in Monterrey will provide key services across our business including IT, Finance, HR, Customer Service, and our Manufacturing Center of Excellence…just to name a few. At FLS, we empower the future of Mining to operate more sustainably and if you want to contribute to this important work, let’s talk! We are a globally, diverse, and multicultural organization with ~8,000 colleagues operating out of 40+ countries earning about 3b EUR in 2023. In addition to a competitive salary and benefits package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us!

Your responsibilities

• Improves customer service quality translate customer requirements into proposals and orders.
• Take ownership of the end-to-end process and communicate with all stakeholders.
• Collaborates closely with the Customer Relations Representatives, colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.
• Manages processes supporting that proposal and order handling is fulfilling our customers’ expectations (Response time/Quality/DIFOT) and increases customer engagement.
• Build good relations with customers, Customer Relations Representatives and colleagues overseas.
• Communicate, handle, and organize parts and service cases within the organization.
• Translate customer requirements into proposals and orders.
• Drive export control.
• Contribute to cross-team knowledge’s sharing of best practices.
• Co-ordination with Purchase department or vendors directly for vendor offers.
• Efficient way of doing Costing, Preparation of Techno Commercial proposal, Order release.
• Ensuring quality & timeliness of proposal/Order deliverables.
• Co-ordination with Engineering for product validation
• Follow up on CRM opportunities in collaboration with sales managers and other stakeholders
• Handles claims, minimizing potential negative impact towards our customer.
• Follows-up on Overdue receivables.

We offer

• A global network of supportive colleagues and growth opportunities
• We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers