Production Support Engineer

Capgemini; Aguascalientes; A distancia; USD 30,000 - 45,000; Jornada completa

Descripción de la vacante

Capgemini is seeking a Production Support Engineer to act as the primary point of contact for customer issues in a remote setting. The role involves managing customer interactions, providing L2/L3 support for enterprise applications, and ensuring application performance and stability using AWS Lambda, DynamoDB, and PostgreSQL. Ideal candidates will have strong technical skills and a proactive approach to resolving issues.

Servicios

Competitive compensation and benefits package

Collaborative work environment

Career development opportunities

Formación

• Strong background in AWS Lambda and DynamoDB.
• Experience with Informatica and PostgreSQL is beneficial.
• Proactive support engineer skilled in customer interactions.

Responsabilidades

• Act as primary contact for customer issues and escalations.
• Handle tickets and provide L2/L3 support for applications.
• Monitor and troubleshoot web applications.

Conocimientos

AWS Lambda

DynamoDB

PostgreSQL

Shell Scripting

Informatica

Linux Troubleshooting

Descripción del empleo

Production Support Engineer

RH: Vicente Ramirez

Location: Remote

What you’ll do?

• Act as the primary onsite point of contact for customer issues and escalations.
• Handle tickets and provide L2/L3 support for multiple enterprise applications.
• Analyze and resolve issues related to AWS Lambda, DynamoDB, and PostgreSQL databases.
• Monitor and troubleshoot web applications hosted on various platforms.
• Use database management tools for maintenance and performance tuning.
• Handle Linux-based services and perform troubleshooting using shell scripting.
• Manage and troubleshoot Samba shares for file sharing across networks.
• Support data operations and queries across AWS Lambda, DynamoDB, and PostgreSQL.
• Utilize deployment and monitoring tools for issue tracking and resolution.
• Interact with offshore teams and ensure seamless communication between stakeholders.
• Work on Informatica support or coordinate with the Informatica team as needed.

What you’ll bring:

• Skilled and proactive Support Engineer to manage customer interactions and technical support for multiple enterprise applications.
• This role involves working closely with customers to understand issues, resolve them efficiently, and ensure application stability and performance.
• The ideal candidate will have a strong background in AWS Lambda, DynamoDB, and it is good to have experience with Informatica and PostgreSQL.

Soft skills:

Work Underpressure, Quality at work, Results Oriented.

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”