Post-Market Complaints Analyst – Quality & Impact

Baxter; Tijuana; Presencial; MXN 367,000 - 552,000; Jornada completa

Descripción de la vacante

A global healthcare company located in Tijuana is seeking a Post Market Surveillance Quality Associate. This role involves managing customer complaints, conducting assessments, and ensuring timely closure of issues. Candidates must possess a Bachelor's degree and have at least one year of experience in customer service. The company values communication, critical thinking, and the ability to work both independently and in teams.

Formación

• Minimum 1 year of experience in customer service industry.
• Education in life sciences is nice to have.
• Strong written/verbal communication skills in English.

Responsabilidades

• Manage incoming customer calls and complaint workflow.
• Responsible for complaint entry and initial assessment.
• Communicate internally and with external customers.

Conocimientos

Customer service

Critical thinking

Written communication

Problem solving

Ability to multitask

Educación

Bachelor's Degree

Descripción del empleo

A global healthcare company located in Tijuana is seeking a Post Market Surveillance Quality Associate. This role involves managing customer complaints, conducting assessments, and ensuring timely closure of issues. Candidates must possess a Bachelor's degree and have at least one year of experience in customer service. The company values communication, critical thinking, and the ability to work both independently and in teams.