Operations Manager - Property Management Exp

RTM Connect by BetterWho; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A property management company in Mexico is seeking an Operations Manager to oversee and optimize operational processes and lead multiple departments. You will develop SOPs, implement CRM systems, and drive initiatives for tenant satisfaction. The ideal candidate has over 2 years of experience in operations management and strong leadership skills. This role is full-time remote, Monday to Friday, with competitive pay between $12–$15 per hour based on experience.

Servicios

Professional growth opportunities

Competitive pay

Formación

• 2+ years of experience in Operations Management or similar, preferably in property management.
• Proven experience in process development, SOP creation, and property operations management.
• Strong leadership, strategic thinking, and decision-making skills.

Responsabilidades

• Oversee and optimize operational processes across departments.
• Translate strategic vision into actionable projects.
• Monitor day-to-day property operations and compliance.

Conocimientos

Operations Management

CRM Systems

Process Development

Leadership

English Fluency

Herramientas

Property Management Software

Descripción del empleo

As an Operations Manager in our property management company, you will oversee and optimize operational processes, lead multiple departments, and ensure efficient day-to-day property management operations. This role focuses on building SOPs, implementing CRM systems, tracking KPIs, and enhancing operational efficiency. You will drive initiatives that improve tenant satisfaction, team performance, and overall business outcomes while supporting high-level marketing strategies.

Responsibilities

• Develop, implement, and optimize SOPs and operational workflows across departments.
• Translate strategic vision into actionable projects and ensure execution across teams.
• Lead property management teams, fostering accountability and a high-performance culture.
• Monitor day-to-day property operations, maintenance, and compliance with policies and legal regulations.
• Manage CRM systems to improve client and tenant communication, recordkeeping, and workflow efficiency.
• Track, measure, and report on KPIs to assess performance and identify improvement opportunities.
• Oversee staffing, including onboarding, training, and performance reviews.
• Collaborate with marketing teams on high-level strategies for property promotion and lead generation.
• Build and maintain strong relationships with tenants, vendors, and internal teams.

Requirements

• 2+ years of experience in Operations Management or a similar role, preferably in property management.
• Proven experience in process development, SOP creation, and property operations management.
• KPI-driven mindset with experience tracking and improving operational performance.
• Strong leadership, strategic thinking, and decision-making skills.
• Experience with CRM systems and property management software.
• Knowledge of policy management, compliance, and regulatory requirements.
• Excellent communication, organization, and interpersonal skills.
• Proactive, solutions-oriented, and resilient, with strong ownership of outcomes.
• Ability to lead multiple departments and manage cross-functional teams.
• Fluent in English; bilingual candidates are a plus.

What We Offer

• Full-time remote position with a Monday–Friday schedule, 9 AM – 5 PM ET.
• Competitive pay: $12–$15/hour (based on experience).
• Opportunity to lead multiple departments and influence operational strategy.
• Professional growth and leadership development in a fast-paced property management environment.

Additional Information

• Role Focus: Building SOPs, CRM implementation, KPI tracking, and operational excellence.
• Property Management Knowledge: Must have an understanding of property operations and processes.
• Marketing Experience: Candidates with experience in high-level marketing strategies are preferred.
• Leadership: The Operations Manager will lead other departments and oversee cross-functional teams.