Operations Coordinator

Soccer Shots Los Angeles; Estado de México; Presencial; MXN 790,000 - 917,000; Jornada completa

Descripción de la vacante

A children's sports program is seeking an Operations Coordinator in Mexico, Estado de México. This role requires a passion for working with children, exceptional organizational skills, and the ability to manage a small team. Responsibilities include ensuring a seamless customer experience, coaching classes, handling complaints, and maintaining office efficiency. Ideal candidates will have a BA in Business, 1-2 years of customer service experience, and a commitment to fostering a positive environment.

Servicios

401(k) matching

Bonus based on performance

Paid time off

Training & development

Tuition assistance

17 paid holidays

Vacation days

$90/month cell phone reimbursement

Formación

• 1-2 years of customer service experience required.
• Ability to communicate with the office while in the field.
• Proof of Pediatric CPR certification required.

Responsabilidades

• Ensure a seamless customer experience online and in person.
• Coach Soccer Shots classes as needed.
• Handle customer complaints.

Conocimientos

Customer service experience

Organizational skills

Problem-solving

Communication skills

Team leadership

Educación

BA in Business or related field

Descripción del empleo

Who Are We?

Soccer Shots East County San Diego, LLC is a team of passionate individuals who love soccer and share that love with children aged 18 months to 10 years old. We inspire confidence, build character, and develop the next generation of athletes in a fun, engaging environment. We proudly serve and partner with preschools, elementary schools, and public parks from Imperial Beach to Escondido, impacting thousands of families every week.

Benefits

• 401(k) matching
• Bonus based on performance
• Paid time off
• Training & development
• Tuition assistance

Key Role

The Operations Coordinator ensures a seamless customer experience both online and in person by effectively leveraging all of our platforms. They act as the "laces of the team," keeping every department connected and aligned. This person thrives on organization, enjoys working with spreadsheets, and loves planning ahead. They seek thorough, high-quality solutions and value clear documentation and consistent processes. The Operations Coordinator communicates promptly with staff and customers, responds quickly to challenges, and leads, manages, and holds accountable a small team. They create exceptional phone and email experiences for families, maintain a positive and orderly office environment, and oversee the execution of the operations board. They are skilled at identifying issues, solving problems, driving culture, using technology, and managing details with precision.

Job Summary

• Coach 5-12 Soccer Shots classes a week as needed
• Passionate about an exceptional customer experience as the voice of the organization
• Take and handle customer complaints
• Enroll families online and over the phone
• Leverage technology to ensure a smooth checkout process
• Run weekly reports, manage refunds, and collect on declined payments
• Train, lead, mentor, and manage business volunteers
• Train, lead, mentor, and manage customer service representatives
• Identify issues and find solutions
• Creative expression on company website
• Create and update seasons
• Maintain office supplies and inventory alongside a clean, organized office space
• Actively participate in healthy company culture
• Substitute on the field when needed

Requirements

• A genuine love for children and helping them learn through play
• BA in Business or related field
• 1-2 years of customer service experience
• 2.5-4 year commitment
• Ability to lift 40 pounds
• Reliable transportation to travel to classes across San Diego County
• Ability to communicate with the Soccer Shots office while in the field
• Proof of a TB test within the past 2 years of hire date
• Proof of Pediatric CPR certification completed within 2 months of start date; must be reissued every 2 years
• Completion of mandated reporter training; certification required every 2 years
• Continued training in operations, customer service, and EOS
• Availability 90% of Soccer Shots business hours, Saturdays required

Additional Benefits for Early Childhood Education Units

• 17 paid holidays
• 5.4 days of accrued vacation a year
• $90/month cell phone reimbursement

Compensation

Pay range: $44K-51K (based on 40 hours/week), hourly $*****-$***** DOE base, approximately ***** hours per week, plus mileage reimbursement and quarterly on-field bonus.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Management and Manufacturing