Manager- Learning and Enablement

Daybreak; Estados Unidos; Presencial; MXN 1,043,000 - 1,391,000; Jornada completa

Descripción de la vacante

A tech-driven enterprise software company in Mexico is seeking an experienced individual to design customer training programs and manage learning systems. This role focuses on ensuring successful go-lives and employee readiness through effective training initiatives. Candidates should have 8-10 years of experience in learning & development, excellent project management skills, and strong instructional design abilities. Join a diverse team committed to leveraging AI for global supply chain solutions.

Formación

• 8-10 years of experience in learning & development or related field.
• Strong experience with LMS administration.
• Proven track record in designing and delivering training programs.

Responsabilidades

• Design and execute customer product training programs.
• Own preparation timelines and training materials.
• Manage end-to-end LMS operations.

Conocimientos

Learning & development experience

Project management

Instructional design

Excellent communication skills

Herramientas

LMS software

Content creation tools

Descripción del empleo

Key Responsibilities

• Design and execute customer product training programs that ensure confident, successful go‑lives
• Lead train‑the‑trainer and end‑user enablement experiences with consistency and quality
• Own preparation timelines, training materials, and LMS configuration for customer engagements
• Drive product release enablement to reinforce platform changes post‑go‑live
• Establish repeatable frameworks that scale across growing customer volume

Employee Learning & Development

• Own and execute internal learning programs including monthly mastery sessions, LMS micro‑courses, quarterly hands‑on workshops, and SME‑led initiatives
• Design and maintain role‑based learning paths aligned to skills matrices and career progression
• Support onboarding, new‑manager enablement, and promotion readiness programs
• Drive learning KPI tracking and continuous improvement based on feedback and data

Instructional Design & Content Creation

• Design and build learning experiences across multiple formats: self‑paced courses, live sessions, workshops, job aids, and playbooks
• Create and maintain content using modern tools (video, interactive modules, documentation)
• Ensure all learning assets meet established design standards and experience quality bars

LMS Operations & Learning Infrastructure

• Manage end‑to‑end LMS operations: course setup, assignments, learner tracking, and user management across all audiences
• Own reporting, dashboards, and KPI tracking to measure learning effectiveness
• Drive continuous improvement of the learner experience and platform capabilities
• Lead partner enablement initiatives including product training and best‑practice programs
• Support practitioner content partnerships and monetizable learning offerings
• Operationalize external learning delivery and learner coordination

Cross‑Functional Leadership

• Partner with Product and Delivery teams to align enablement with release cycles and implementation timelines
• Coordinate with SMEs to capture knowledge and deliver expert‑led content
• Build scalable handoffs and processes between strategy, design, and execution

Must Have

• 8‑10 years of experience in learning & development, enablement, customer education, or a related field
• Proven track record designing and delivering customer‑facing training programs at scale
• Deep experience with LMS administration, including course management, reporting, and multi‑audience learner operations
• Strong instructional design skills across multiple formats (e‑learning, live facilitation, blended learning)
• Demonstrated ability to manage complex, multi‑stakeholder programs with competing priorities
• Excellent project management and organizational skills in fast‑paced environments
• Experience partnering cross‑functionally with Product, Customer Success, and Delivery teams
• Strong communication and facilitation skills (virtual and in‑person)

Nice to Have

• Experience in SaaS, enterprise software, or technology‑driven environments
• Familiarity with product implementation cycles, go‑live processes, or customer delivery workflows
• Hands‑on experience with content creation tools such as Synthesia, Camtasia, Articulate, or similar platforms
• Background in building or scaling enablement functions from the ground up
• Experience with partner or channel enablement programs
• Exposure to practitioner communities, external content partnerships, or monetized learning offerings
• Data‑driven mindset with experience using learning analytics to drive program improvements

What Success Looks Like

• Customers experience confident, consistent go‑lives supported by strong enablement
• Internal learning programs run predictably and scale without bottlenecks
• Learning content is clear, practical, reusable, and aligned to business outcomes
• LMS operations scale smoothly across internal and external audiences
• Enablement keeps pace with customer growth and product evolution

About Daybreak

At Daybreak, our mission is to Break Barriers. Every Day. We develop next‑generation enterprise software leveraging AI to tackle volatility and reduce waste in global supply chains. We are a diverse, interdisciplinary team looking for intellectually curious "Breakers" hungry to create together and have fun along the way.

This role is essential to ensuring learning and enablement scale alongside Daybreak's growth—protecting customer delivery experience, accelerating employee readiness, and enabling partner and practitioner success.