Leader, Project Manager (People Leader)

ThousandEyes (part of Cisco); Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology company in Mexico City is seeking a Project Management Team Leader to oversee onboarding for new customers. This role emphasizes leadership, strategic relationship building, and continuous improvement of team skills, focusing on customer satisfaction. Candidates should possess strong project management experience and a desire to foster a high-performing team environment.

Formación

• Minimum 5 years of people leadership experience.
• Experience with Cloud/SaaS software products is highly desirable.
• Excellent verbal and written communication skills.

Responsabilidades

• Recruit, hire and onboard new team members.
• Manage day-to-day activities of the project management team.
• Develop collaborative relationships with internal teams and customers.

Conocimientos

Customer first attitude

People leadership experience

Strong project management skills

Excellent communication skills

Desire to learn new skills

Educación

PMP certification

Descripción del empleo

About The Role

As a leader of the project management team, you will oversee a critical function that ensures smooth onboarding for new customers. Your role involves building strategic relationships with peer groups across the organization, including Sales, Customer Success, TAM, and others, to foster collaboration and alignment.

You are highly organized, capable of seamlessly managing multiple projects and initiatives simultaneously while ensuring steady progress. Your leadership style emphasizes continuous improvement and agile adaptation to changing priorities. Additionally, you are committed to cultivating a positive team environment by guiding and mentoring team members. You focus on developing their critical skills, supporting their long-term career growth, and helping them become valuable contributors to the organization.

What You’ll Do

• Team Building - recruit, hire and onboard new team members.
• Day-to-Day management of the project management team.
• Report metrics on workload volume to upper management and executive team. Build, implement and improve internal reporting, and other processes to optimize service delivery.
• Mentor and develop team members to enhance and improve their skill-set and performance. Ensure training and enablement is a continuous process.
• Develop collaborative relationships with internal teams, external partners, and customers. Collaborating with Sales, Customer Success, Technical Account Management and Professional Services teams.

Qualifications

• A standout "customer first" attitude.
• Minimum 5 years of people leadership experience, including hiring, coaching, performance management, and team development.
• PMP certification is desirable
• Excellent presentation skills coupled with a strong leadership presence.
• Excellent time & project management skills, with a focus on delivery.
• Committed to creating and developing a high-performing team that drives real additional value for both internal, and external customers.
• Experience with Cloud/SaaS software products is highly desirable.
• Excellent verbal and written communication skills and the ability to work effectively in a team environment.
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends, real passion for problem-solving.

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That\'s why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you\'re interested in this work.