Labor Relations Mexico Specialist (Level 7)

General Motors; Xico; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading automotive manufacturer is seeking a Bilingual HR Generalist for the Querétaro location. This role involves managing the full employee lifecycle, ensuring compliance with Mexican Labor Law, and supporting HR operations. Ideal candidates should have at least 2 years of HR experience, strong communication skills, and a proactive approach to driving company culture. The position offers competitive pay, benefits including food vouchers and life insurance, and opportunities for growth within the company.

Servicios

Food vouchers

Comprehensive life and medical insurance

30-day aguinaldo

35% vacation bonus

Formación

• 2+ years proven experience in an HR Generalist role.
• Deep knowledge of Mexican Labor Law.
• Experience in payroll operations and compliance.

Responsabilidades

• Manage HR administration and ensure compliance with labor laws.
• Oversee employee lifecycle from recruitment to terminations.
• Partner with management on strategic HR initiatives.

Conocimientos

Communication

Organizational skills

Adaptability

Problem-solving

Educación

Bachelor’s degree in Business Administration or related field

Herramientas

Microsoft Office Suite

HRIS platforms

Descripción del empleo

Cart is one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

Pay range and compensation package

• Pay up to $25,000 - $28,000 MXN (before taxes).
• Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
• Comprehensive life and medical insurance.
• Growth opportunities as we continue to expand
• Onsite role in Polanco, CDMX, Mx

The Role:

We are hiring Bilingual HR Generalist for our Querétaro location. This role is a key administrative and strategic partner, responsible for managing the full employee lifecycle, from recruiting to terminations. You will be instrumental in ensuring the company adheres to Mexican Labor Law and IMSS regulations , as well as managing payroll data, HR reports, and internal communications. The ideal candidate is a proactive, organized, and professional team player with a strong grasp of labor law and the ability to partner with management to drive company culture and initiatives.

What You’ll Do:

• Compliance & Administration: Act as the primary point of contact for HR administration, ensuring compliance with Mexican Labor Law (LFA) and IMSS regulations. You'll manage internal processes, policies, and procedures, while also handling administrative tasks like purchasing, permits, and payroll data entry.
• Talent Management: Oversee the complete employee lifecycle, new hire onboarding, training, and terminations. You will also be the main contact for employee relations, benefits administration, and compensation.
• Strategic & Cultural Support: Partner with the management team on strategic initiatives, attend management meetings, and provide legal advice to support key decisions. You'll be instrumental in developing and promoting our company culture through events, employee roundtables, and effective internal communication.
• Reporting & Analytics: Utilize HRIS and data to prepare and analyze reports, providing valuable insights to leadership to inform departmental and organizational development.

What You’ve Done:

• Experience: 2+ years proven experience in an HR Generalist role with a strong understanding of core HR functions.
• Legal Expertise: Deep knowledge of Mexican Labor Law is essential to advise management and ensure compliance.
• Technical Skills: Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with HRIS are required.
• Communication: Excellent interpersonal, written, and verbal communication skills to effectively engage with all levels of the organization.
• Adaptability: A demonstrated ability to manage change and work a flexible schedule to meet business needs
• Experience working in a call center agency, or outsourced customer service environment.
• Familiarity with e-commerce customer engagement best practices.

Location: Mexico (Naucalpan, State of Mexico)

About the Role:

Are you passionate about people, culture, and operational excellence?

We’re looking for a Human Resources Supervisor who will play a key role in driving efficient HR operations, ensuring compliance with local labor regulations, and strengthening employee engagement across the organization.

This role has national scope and close collaboration with the LATAM HR regional team, offering the opportunity to influence HR strategy while staying hands-on with core processes such as payroll, recruitment, talent development, and employee relations.

What You’ll Be Doing:

• Lead and coordinate recruitment, onboarding, and training processes aligned with corporate standards.
• Oversee payroll and compensation administration, ensuring compliance with IMSS, INFONAVIT, and ISR.
• Ensure full compliance with Mexican labor and tax regulations and internal HR policies.
• Manage performance evaluations and talent development initiatives.
• Drive organizational culture, engagement, and internal communication initiatives.
• Support labor relations, handling employee incidents and fostering positive workplace relationships.
• Track and analyze HR KPIs (turnover, absenteeism, engagement, training hours) and propose improvements.
• Participate in HR budget planning and control.
• Promote digital transformation within HR to enhance efficiency and employee experience.
• Collaborate on regional LATAM HR projects and initiatives.

Who You Are:

Bachelor’s degree in Business Administration, Psychology, Industrial Relations, or related field.

5–7 years of HR experience, with at least 2 years in a supervisory or coordination role.

Strong knowledge of Mexican Labor Law (LFT, IMSS, INFONAVIT, ISR).

Solid experience in payroll, compensation, recruitment, and talent development.

Comfortable working with HR metrics, data analysis, and Excel (intermediate–advanced).

Experience using HRIS platforms (SuccessFactors, SAP, CONTPAQi, or similar).

Core Competencies:

Planning & organization

Effective communication

Collaborative leadership

Problem-solving & decision-making

Results-oriented mindset

Adaptability to change

Integrity & confidentiality

Strong internal client focus

Why Join Us?

You’ll be part of a regional HR team that values people, continuous improvement, and innovation while having real impact on culture, processes, and business results.

Job Summary – Senior Delivery Specialist (BIPO México)

Work modality: On-site with 2 days of remote work per week, CDMX Polanco

Reports to: Deputy Country Manager (CDMX)

Role type: Client-facing contact window, Project managements

Language requirement: Intermediate-advanced English (spoken and written, for reporting and calls)

Key Responsibilities:

• Procced and operate the end-to-end client employee’s hiring process including on boarding & off boarding, work visa , reimbursement process etc.
• Keeping Client Daliy Communication and Client service delivery as client contact window.
• Payroll process (monthly, semimonthly, weekly) for multiple clients in Mexico
• Ensure compliance with local labor, tax, and social security laws in Mexico
• Collaborate with Clients’ finance, legal, and HR departments to resolve issues, audits, and special requests. Answering client all the inquiries and guideline client all the feedback.
• Ensure compliance with service level agreements (SLAs) and performance indicators (KPIs) established with clients.
• Lead the onboarding and kick off of new clients for EOR projects
• Management of different vendor for making sure the hiring process is smoothly
• Stay up to date with changes in labor and tax legislation
• Use BIPO Platform and Payroll calcultion system to double check and review payroll
• Keeping Client Daliy Communication and Client service delivery

Requirements:

• Bachelor’s degree in Mexico Human Resources, Accounting, Business Administration, Finance, or related field.
• Minimum of 3 years of experience in payroll operations
• Proven experience managing payroll and local Statury Benefits in Mexico
• Strong knowledge of labor and tax regulations in Mexico
• Advanced proficiency in Excel and payroll systems (e.g., Meta4, SAP, ADP, Runacetc.).
• Intermediate to advanced English for face to face client communication (required for regional client communication).
• Looking for someone extremely organized, urgent, accountable, and able to multitask under pressure.

Nice to Have:

• Experience in outsourcing or shared services environments.
• Certification in payroll and Mexico labor law.
• Familiarity with ERP integration and automation tools.
• Has Similar Global/ Local Payroll company’s work experience.

Salary Range:

BIPO will offer the home office internet and Phone allowance to candidates as additional bonus.

And there will be one month’s annual performance bonus, but it should be depended on employee’s performance and company decision in April of each year .

Prefer the candidate has good English communication skill and has similar work experience in the same industry especially about EOR work experience.

Service Delivery Specialist

The Service Delivery Specialist will be responsible for leading end-to-end client’s project employee hiring, payroll operations for multiple clients across in Mexico. This role ensures full compliance with local regulations, accuracy in payroll processing, and timely delivery in accordance with client-specific agreements. The position is also key in driving continuous process improvement, automation initiatives, and managing a cross-functional team.